Reservations Coordinator

Radisson Hotel Group; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Exclusive global hotel rates

Team member stay discounts

Friends & Family discount

Breakfast and F&B discounts

Job summary

Radisson Hotel Group is seeking a Reservations Coordinator to join our Meetings and Events team. You will anticipate guest needs, support the sales force, and ensure function sheets are accurate, enabling seamless conferences and stays.

You bring proven events management experience, leadership, and a passion for hospitality. You’ll collaborate across departments, build relationships with key clients, and help grow revenue while delivering memorable guest experiences.

Qualifications

• Proven experience in events management.
• Strong leadership with a hands-on, lead-by-example work style.
• Committed to exceptional guest service, passionate about hospitality.
• Creative problem-solving with the ability to offer recommendations.
• Personal integrity, excelling in an environment that demands excellence.
• Strong communication and listening skills.
• Outstanding analytical and strategic skills for financial improvement.
• Excellent ability to collaborate across functions and cultures in a global environment.

Responsibilities

• Maximize meeting, events, and bedroom revenues.
• Supports sales team by generating leads and assisting all team members in doing so.
• Ensures all function sheets are maintained and up to date and communicated to operational departments within a timely manner.
• Promotes and delivers a pro‑active sales culture.
• Builds and maintains relationships with key clients.
• Actively seeks out feedback throughout and post meeting or event.
• Supports strategies to improve and enhance our guest’s experience.
• Plays an active role in department training.

Skills

Event management

Leadership

Guest service

Communication

Problem solving

Tools

Microsoft Office

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you passionate and driven enough to pack our events diary? We’ve got first class meeting space, your challenge is to fill it. If you say Yes I Can! we’re looking for first class people just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you bring an exceptional level of ambition, a results‑driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.

• Maximize meeting, events, and bedroom revenues.
• Supports sales team by generating leads and assisting all team members in doing so.
• Ensures all function sheets are maintained and up to date and communicated to operational departments within a timely manner.
• Promotes and delivers a pro‑active sales culture.
• Builds and maintains relationships with key clients.
• Actively seeks out feedback throughout and post meeting or event.
• Supports strategies to improve and enhance our guest’s experience.
• Plays an active role in department training.

Qualifications

Proven experience in events management. Strong leadership with a hands‑on, lead‑by‑example work style. Committed to exceptional guest service, passionate about hospitality. Creative problem‑solving with the ability to offer recommendations. Personal integrity, excelling in an environment that demands excellence. Strong communication and listening skills. Outstanding analytical and strategic skills for financial improvement. Excellent ability to collaborate across functions and cultures in a global environment. Proficient in Microsoft Office software. Open and positive personality, capable of handling challenging priorities and assignments.

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.