Guest Service Manager

Radisson Hotel Group; Glasgow; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Stay discounts up to 53%

Friends & family discount

Breakfast and dining discounts

Job summary

Radisson Hotel Group in Glasgow is seeking a Guest Relations Manager to lead a guest services team and ensure memorable stays.

You will anticipate guest needs, build relationships with guests and stakeholders, and uphold brand standards while delivering Yes I Can service ethos.

Experience in hospitality preferred; flexibility and strong communication required; training and career development offered.

Qualifications

• Flexible with a Yes I Can attitude.
• Eye for detail and quality.
• Creative problem solver.
• Passionate about delivering exceptional service.
• Team player with strong communication.

Responsibilities

• Lead guest relations team to deliver memorable guest experiences.
• Anticipate guest needs and respond proactively to requests.
• Build effective relationships with guests and internal stakeholders.
• Ensure compliance with brand standards and hotel policies.
• Deliver and promote a proactive guest engagement program.
• Support continuous improvement and audit readiness.

Job description

Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature “Yes I Can!” service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

Responsibilities

• Bring an exceptional level of dedication, commitment to delivering outstanding service, and genuine enthusiasm for creating memorable guest experiences.
• Act as the guest’s superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• Exude patience, empathy, and personality to host the show.
• Work proactively to ensure guest satisfaction and the smooth running of the guest services department.
• Build and maintain effective working relationships with all key stakeholders.
• Deliver an effective planned guest engagement program.
• Ensure adherence and compliance with all legislation, where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• Eye for detail.
• Creative problem‑solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Enjoy having fun at work.
• Experience in a similar position beneficial but not essential.

Benefits

Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – We invest in your growth, learning, and career development.

Enjoy Global & Local Perks – Up to 53% off your stay, guaranteed minimum 30% off for friends & family, exclusive discounts on breakfast, food & beverage, spa and more.

Work in an inclusive, fun, and meaningful workplace that celebrates diversity and fosters belonging.

Equal Opportunity Statement

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.