Reservations Coordinator

JR United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in temporary housing solutions is seeking a Reservations Coordinator for their Portsmouth office. This full-time, on-site position involves coordinating with clients globally and ensuring optimal housing arrangements, requiring strong communication skills and a passion for customer service.

Qualifications

• Strong interpersonal skills and experience in client relationship management.
• Experience in resolving complex customer issues.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain strong client relationships, understanding their specific housing requirements.
• Liaise with housing partners to secure accommodations matching client needs.
• Address issues during booking processes promptly and effectively.

Skills

Client relationship management

Problem-solving

Communication

Organizational skills

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

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Reservations Coordinator, Portsmouth, Hampshire

Client: Nomad Temporary Housing

Location: Portsmouth, Hampshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

At Nomad Temporary Housing, we offer over 163,000 high-quality temporary corporate apartments worldwide, combined with exceptional service from a single full-service provider. Our portfolio includes 18,000 serviced apartments globally, serving a diverse clientele including Fortune 1000 companies, relocation firms, and smaller businesses.

We are proud to be rated #1 in Overall Satisfaction and Net Satisfaction in the 2023 Relocating Employee Survey by Trippel Survey and Research LLC, marking our 12th top ranking. Additionally, Inc. Magazine ranked Nomad #422 among America's fastest-growing private companies with a 1126% growth rate.

Our corporate headquarters are in California, with regional offices in Phoenix, London, Shanghai, and Hong Kong.

Role Description

We are seeking a dedicated Reservation Coordinator to join our London office. This full-time, on-site role is vital in providing our clients with optimal temporary housing solutions.

The Reservation Coordinator will work with clients globally to understand their housing needs and coordinate with regional housing partners across EMEA to secure suitable accommodations. The role involves stakeholder coordination to ensure seamless guest experiences.

Key Responsibilities

• Client Interaction: Build and maintain strong client relationships, understanding their specific housing requirements.
• Booking Coordination: Liaise with housing partners to secure accommodations matching client needs.
• Problem Solving: Address issues during booking processes promptly and effectively.
• Documentation: Maintain accurate records of interactions and bookings.
• Team Collaboration: Work with team members to share insights and contribute to overall success.

Ideal candidates will have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently.

Join us to be part of a team committed to excellence and outstanding client service.

Qualifications

• Strong interpersonal skills and experience in client relationship management.
• Proven ability to maintain high customer satisfaction levels.
• Experience in resolving complex customer issues.
• Excellent written and verbal communication skills.
• Hospitality or customer service experience preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Strong organizational and time-management skills.