Reservations Consultant

Champneys; Ashby-de-la-Zouch; On-site; GBP 25,000 - 30,000; Full time

Job summary

Champneys is seeking a passionate Reservations Consultant to join our vibrant call center team in Ashby-De-La-Zouch. This role is integral to ensuring a fantastic guest experience, where you'll engage with clients seeking wellness opportunities, process their requests, and contribute to our high-energy environment. Ideal candidates will be self-driven and have a flair for customer service, joining a workplace committed to health and wellness.

Benefits

Health, Wellness and Wellbeing incentives

Champneys experiences

Discounted stays for friends and family

Complimentary Spa Day

50% discount on Champneys products

Discounted membership to health clubs

Long Service celebrations

Free parking

Professional Uniform

Qualifications

• Experience in reservations and call center environments preferred.
• Highly motivated and passionate about guest experience.

Responsibilities

• Assist guests with their needs and requirements.
• Deliver a high standard of customer service in a fast-paced environment.

Skills

Customer Service

Self-driven

Motivated

Engaged

Tools

Resort Suite

Job description

Champneys Ashby-De-La-Zouch, England, United Kingdom

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Champneys Ashby-De-La-Zouch, England, United Kingdom

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Champneys Head Office

Contract: Full Time

Salary: £25,396.80 plus incentives

Based at Champneys Springs

We know more often than not the guest experience starts in our call centre. When we receive calls or emails we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick paced, lively, action packed and full of energy.

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be; self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard, and will assist our guests with any needs and requirements.

This is a fantastic opportunity to join our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous. Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact / call centre.

Hours of operation are between 8.00am and 9.00pm shifts may vary between these hours.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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