Reservations and Events Manager

Valor Hospitality; Fernhill; On-site; GBP 40,000 - 56,000; Full time

Job summary

Valor Hotels seeks a Reservations and Events Manager to join our team in the UK. You will maximise enquiry conversion, manage the reservations process and deliver events that exceed client expectations.

You'll oversee pricing strategies, analysis of market data, and collaboration with revenue and sales to hit budgets, while leading a small team and ensuring compliance with health and safety and company procedures.

Qualifications

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

Responsibilities

• Maximise enquiry conversion and manage the reservations process.
• Deliver exceptional events that exceed client expectations.
• Ensure business on the books is robust and accurate by following processes.
• Operate reservation systems to required standards for the rooms business.
• Implement pricing and selling strategies for all market segments to hit budgets.
• Maintain up-to-date competitor information and visit competitor hotels as needed.
• Conduct showrounds to highlight hotel features and services to potential clients.
• Be commercially aware, considering total revenue and lifetime value in new business decisions.
• Comply with all statutory and company requirements related to cash handling, employment legislation, Health & Safety, Fire Safety, and risk assessment.

Job description

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team.

This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.