Reservations & Admin Coordinator

Staybridge Suites® Hotels; Newcastle upon Tyne; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading hotel brand in Newcastle is seeking a dedicated team member to ensure exceptional guest experiences. The role includes managing reservations, responding to guest inquiries, and assisting in various front desk and administrative tasks. Strong communication and customer service skills are essential. Great team spirit and opportunities for growth are offered, along with competitive benefits.

Benefits

Exclusive employee discounted rate to IHG and Cycas hotels

Continuous paid training and development opportunities

Free healthcare plan

Qualifications

• Excellent customer service skills with the ability to understand and anticipate guest needs.
• Ability to plan, prioritise and self-organise.
• Strong communication skills are essential.

Responsibilities

• Manage guest requests and ensure communication through the team.
• Assist with front desk duties during holidays and busy periods.
• Monitor the enquiries mailbox and manage reservations.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Flexibility

Tools

PMS systems

IHG Rewards

Job description

- Staybridge Suites, Newcastle.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional - focused on getting the basics right, each and every time.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• Manage company and third-party site guest requests, ensuring that these are communicated through the team and on our internal PMS.
• Respond to guest comments on third party and company sites
• Reservation checks
• Manage incoming reservation enquiries and secure business in line with agreed strategies, booking policies and procedures, in the absence of the Reservations Supervisor. Ensure all payment details are correct
• Monitor the enquiries mailbox
• Assist in AR billing accounts including sending accurate invoices, collecting and allocating payments
• Assist on front desk to cover holidays, sickness and busy periods
• Assist breakfast team to cover holidays and sickness
• Update weekly timesheets
• Draft HR Paperwork where required
• Stock ordering where required for admin and front office
• IHG Rewards reimbursements and allocating guest points where required
• Actively develop a full understanding of the mechanics of the business
• Assist DOS/RSM in any additional projects that may occur
• Attending and running an Evening Social where required
• Attend weekly internal meeting to discuss business levels and agree any focus required
• Monthly reporting
  
  

WHAT YOU SHOULD BRING:

• A good working knowledge of systems/technology is desired.
• Excellent customer service skills with the ability to understand and anticipate guest needs.
• High level of product, service and location knowledge to enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Be familiar with IHG rewards
• Ability to work as part of a team who are based in multiple locations
• Strong communication skills
• Ability to plan, prioritise and self-organise
• Ability to multi-task and to work unsupervised
• Ability to be flexible and adaptable
• Attention to detail
• Openness to new ideas
• Cultural Awareness
  
  

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• 25 hours/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rate to IHG and Cycas hotels
• Continuous paid training and development opportunities
• Free healthcare plan
  
  

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

• All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***