Reservationist

The Imperial Torquay; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a historic four-star hotel with stunning sea views and a fun working environment in Torquay. We welcome individuals with a friendly and cheerful demeanor, whether new to hospitality or experienced, to help create memorable guest experiences. Enjoy competitive pay, flexible hours, and numerous perks while working in a supportive team atmosphere.

Benefits

Competitive pay plus service charge and tips

Employee Assistance Programme support

Free meals on duty

25% off food & beverage

Development opportunities

Milestone rewards

Qualifications

• Friendly, warm personality and a sense of humor.
• Willingness to learn and grow in the hospitality sector.
• Experience in hospitality is a plus but not required.

Responsibilities

• Ensure guests have an amazing experience during their stay.
• Work collaboratively as part of a team in a busy hotel atmosphere.
• Engage positively with guests to create memorable experiences.

Skills

Positive personality

Teamwork

Self-motivation

Job description

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An opportunity to join our family where work is a pleasure.

Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, offering breathtaking sea views and a host of leisure facilities, making it a fun and picturesque place to work.
Just a short walk from the main train station and town centre, the hotel is easily accessible for our employees.
Some staff car parking is available on site, as well as free use of all the hotel's leisure facilities, including our gym and swimming pools.
Send us a WhatsApp message with FAMILYFIRST to [phone] to find out more, chat with us, and apply (or apply the normal way, whichever works best for you!).

Hours: Full-time or part-time – We are flexible and want work to fit your plans too, so let us know what you are looking for.

Role: As part of our team, we welcome your passion, natural warmth, and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm, and cheerful individuals who enjoy working as part of a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most is that you have a positive and engaging personality, are self-motivated, and enjoy the buzz and excitement of a busy hotel atmosphere.

Perks:

• Competitive pay – We are proud that everyone who joins our group receives a competitive rate of pay, regardless of age, plus service charge and tips on top.
• Retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – 25% off food & beverage in our hotels, plus a staff rate of £25 B&B per person across the group, with special rates for friends and family.
• Confidential helpline for support via our Employee Assistance Programme.
• Free meals when on duty.
• Opportunities for learning and development with our unique pathways.
• Opportunities for progression, including internal promotions to senior roles.
• Milestone rewards including champagne, afternoon tea, dinner, longer stays, extra days off, and personalized gifts.

About our hotels

We bring a family of hotels together under one roof, welcoming guests with warm hearts and memorable experiences.

Each hotel is unique and quirky, with a focus on quality and inclusion. Our locations range from Gidleigh Park in Devon, Amberley Castle, to Abode Manchester in a historic textile factory near Piccadilly station. To see the full group, visit brownswordhotels.co.uk.

Apply now to become part of a team that works hard, plays hard, inspires, supports, and has fun!