Guest Services Reservationist (Permanent)

Cofton Holidays; Dawlish; On-site; GBP 20,000 - 25,000; Full time

Job summary

Cofton Holidays is seeking a full-time Guest Services team member to create unforgettable experiences for guests. Applicants should be friendly, flexible, and able to work weekends, possessing strong customer service abilities. The role involves assisting guests at reception, handling queries, and booking services.

Benefits

Competitive rate of pay

Supportive and friendly team

Free use of gym and leisure facilities

Development opportunities

Discounts on food, drinks, gym classes, accommodation

Uniform and pension scheme

Qualifications

• Experience within a similar role is required.
• Flexibility to work weekends and evenings.
• Excellent customer service and IT skills.

Responsibilities

• Assist guests at the main Reception desk and handle guest queries.
• Process payments and communicate through phone, emails, and social media.
• Ensure guests have a fantastic experience.

Skills

Customer Service

IT Skills

Flexibility

Job description

Come join our fantastic Guest Services team!

Nestled in the stunning landscape of South Devons coastline, Cofton isn’t your typical holiday company. We're a family-owned business and we treat our team like family too. We specialise in creating lasting memories for our guests, and we know that all our team integral role in those experiences! We are passionate and enthusiastic, and if you are too then we want to meet you!!

So, What Can We Offer

• Competitive rate of pay
• A supportive and friendly team that genuinely cares about you
• A fun working environment
• Development opportunities
• Access to rewards and discounts
• Use of our gym and leisure facilities for free
• Plenty of discounts on our food, drinks, gym classes, accommodation
• On the local bus route for Exeter and Newton Abbot
• Onsite parking
• All the usual stuff like uniform, pension scheme, annual leave etc
  
  

The Role

First impressions really matter, and as a Guest Services team member your role is a pivotal part of this! This role is perfect for a friendly individual who can work under pressure and really cares about going the extra mile for our guests. On a typical day, you’ll find yourself assisting guests on our main Reception desk, dealing with guest queries and booking, communicating with a variety of people via the phone, emails and social media, processing payments… and generally ensuring our guests are having a fantastic time.

We will give you full training and support, but there are a couple of things we need:

• Experience within a similar role
• Flexibility with ability to work weekends/evenings
• Excellent customer service and IT skills
  
  

Join us in creating unforgettable experiences for our guests and become part of a team where your contributions truly matter. We can't wait to meet you!

This role is full time ,40 hours a week, hours are distributed via a rota and include weekend/evening working (hours of work can be between 8am and 8pm). Due to the nature of our business there is a need for flexibility, especially during our peak season.