Reservation Team Member

AccorHotel; London Borough of Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known hotel chain in London is seeking a Reservations Agent to manage guest inquiries, process bookings, and ensure a smooth reservation experience. The role involves providing outstanding customer service and requires the ability to work flexible shifts, including weekends. Ideal candidates should have good problem-solving skills and fluency in English. Experience with reservation systems like Opera is advantageous. Join a dynamic team in a supportive hospitality environment.

Qualifications

• Experience in customer service or hotel reservations role is an asset.
• Ability to work flexible hours including weekends.
• Strong communication skills to handle guest inquiries.

Responsibilities

• Handle guest enquiries for hotel room bookings efficiently.
• Process individual and group reservations accurately.
• Maintain accurate records for reservations.

Skills

Interpersonal skills

Problem solving abilities

Fluency in English

Knowledge of Opera system

Job description

Contract

Full-Time (40 hours per week)

Salary

13.00 per hour

Availability

Flexible shifts including weekends

Job Overview

As a Reservations Agent you will be responsible for handling guest inquiries processing reservations and ensuring a seamless booking experience. This role requires flexibility to work across various shifts including weekends to meet business needs.

Key Responsibilities

• Handle guest enquiries for hotel room bookings efficiently and professionally.
• Process individual and group reservations accurately following hotel policies.
• Provide exceptional customer service and address guest concerns promptly.
• Maintain accurate records and filing systems for reservations.
• Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
• Assist with guest check-ins and check-outs during peak times as required.
• Adhere to company standards and procedures for correspondence and service delivery.

Qualifications

• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Remote Work

No

Employment Type

Full-time

Experience

years

Vacancy

1