Reservation Consultant

Strand Palace Hotel; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Wage access Wagestream

Free meals on every shift

Introduce a Friend bonus

Free laundry and dry cleaning

Birthday half-day off

Career pathways and apprenticeship

Volunteer day

Life assurance

Confidential support services

Discounts at local shops/restaurants/£

Job summary

Strand Palace in central London is seeking a Reservation Consultant to create a warm, welcoming guest experience and ensure bookings are accurate and well-managed. You will handle telephone enquiries, assign messages, and provide detailed information to guests for a memorable stay.

The role emphasizes professional guest interactions, accurate reservation recording, and timely updates to the hotel's distribution system, contributing to an overall outstanding guest experience.

Qualifications

• Customer service mindset and hospitality orientation.
• Strong communication and telephone handling skills.
• Ability to manage reservations and respond to guest inquiries.

Responsibilities

• Process telephone enquiries for Reservations in a courteous and professional manner.
• Assign incoming correspondences, emails, and reservation messages promptly.
• Provide warm and professional responses to guests, delivering all necessary information for their stay.
• Ensure reservations are recorded and confirmed accurately per hotel standards.
• Update availability on the hotel’s global distribution system (GDS) when required.

Job description

Develop your career at Strand Palace – Great Place to Work 2025

Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• Life assurance cover for peace of mind
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
• Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
• Health cashback plan for dental, vision, and physiotherapy expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including the L+R Hotels collection

What You Will Be Doing

• Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
• Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner
• Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
• Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard
• Update availability on the hotel's global distribution (GDS) when required

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.