Reservation Agent

TN United Kingdom; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as a Reservations Agent, where you'll be the first point of contact for guests. This role is vital in ensuring a smooth booking process and delivering exceptional service. You'll handle reservations, guide guests in selecting the best room options, and collaborate with various teams to optimize guest satisfaction. With opportunities for career growth and a supportive team culture, this position promises a rewarding experience in the hospitality industry. Enjoy competitive benefits, including complimentary stays in UK hotels and discounts for friends and family, while being part of a dynamic team.

Benefits

Competitive salary and benefits package

Complimentary stays in UK hotels

Flexible rota

Discount for friends & family

Opportunities for career growth

Apprenticeship opportunities

One-night stay experience

Supportive work environment

Qualifications

• Previous experience in reservations or office roles within hospitality.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Responding to guest enquiries via phone and email promptly.
• Managing bookings, including changes and cancellations.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Customer Service

Education

Experience in Hospitality

Fluency in English

Tools

Opera Cloud

Job description

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Reservations Agent Job Description

As a Reservations Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key responsibilities will include (but are not limited to):

• Responding promptly and professionally to guest enquiries via phone, email, and other communication channels.
• Guiding guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Managing bookings, including changes and cancellations.
• Recording guest preferences and special requests for seamless communication with departments.
• Collaborating with the front office and other teams to optimise occupancy and guest satisfaction.
• Ensuring accurate reservation details and smooth check-ins for every guest.

Qualifications

The successful candidate will possess the following:

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• A positive attitude, professional appearance, and a passion for hospitality.
• Flexibility with work hours and adaptability to changing needs.
• Fluent in English (additional languages are a bonus).

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program, and Employee Advisory Service.
• Innovative environment: Be part of a forward-thinking organization where your ideas matter.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Flexible rota.
• Discount for you and your friends & family in all Accor Hotels worldwide.
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

Additional Notes

To support your success, you will be trained in all front-of-house functions and safety protocols.

Joining as a Reservations Agent, you will be part of a friendly team of 40 talents.

Fluency in English is required to best serve our guests.

As part of your onboarding, we will arrange a one-night stay for you to experience the guest perspective firsthand.

If you're interested, get in touch with us. We look forward to hearing from you!

By working at the Ibis Cambridge Central Station, you'll join the worldwide hospitality leader, Accor. With us, you can work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover more at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent in an environment where everyone feels they belong.