Reservation Agent

IBIS; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as a Reservations Agent, where your passion for hospitality will shine. In this dynamic role, you'll be the first point of contact for guests, ensuring a seamless booking process and delivering exceptional service. Your responsibilities will include guiding guests in selecting the ideal room options, managing reservations efficiently, and collaborating with the front office to maximize guest satisfaction. Enjoy a supportive work environment with opportunities for career growth, competitive benefits, and even complimentary stays in UK hotels. This is your chance to make memorable moments for guests while being part of a vibrant team.

Benefits

Competitive salary and benefits package

Complimentary stays in UK hotels

Discount for friends & family

Flexible rota

Opportunities for career growth

Apprenticeship opportunities

Employee Advisory Service

Qualifications

• Previous experience in reservations or office roles within hospitality.
• Strong communication and organizational skills are essential.

Responsibilities

• Responding to guest enquiries via phone and email promptly.
• Managing bookings, including changes and cancellations.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Fluency in English

Tools

Opera Cloud

Job description

Company Description

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

Job Description

As a Reservations Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key responsibilities will include (but are not limited to):

• Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.
  
  

Qualifications

The successful candidate will possess the following:

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).
  
  

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Flexible rota.
• Discount for you and your friends & family in all Accor Hotel worldwide
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.
  
  

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Reservation Agents, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.