Research Manager

Wesleyan; Birmingham; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

An established industry player is seeking a passionate Research Manager to lead market research efforts and deliver actionable insights that drive strategic decisions. This role involves managing both in-house and third-party research projects, ensuring that customer voices are heard across the organization. The ideal candidate will have a strong background in market research, excellent stakeholder management skills, and a genuine curiosity about customer behavior. Join a dynamic team committed to improving financial services and making a significant impact on customer experience.

Benefits

Annual Performance-based Bonus

28 days annual leave plus bank holidays

Company pension scheme

Free secure parking

Cashback and discounts

Enhanced maternity & paternity pay

2 volunteering days per year

Qualifications

• Experience in managing market research projects and delivering insights.
• Strong understanding of financial services and market research methodologies.

Responsibilities

• Lead internal and external customer research projects.
• Deliver actionable insights to influence business decisions.
• Engage and present findings to senior stakeholders.

Skills

Market Research

Data Analysis

Stakeholder Management

Project Management

Communication Skills

Financial Services Knowledge

Education

Market Research Qualification

Degree in Social Sciences

Tools

Online Survey Platforms

Job description

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Salary: Up to £45,800 dependent on skills and experience

Permanent

Hybrid working (office based in Birmingham) – Currently 1-2 days in the office per week

Closing Date: Friday 2nd May 2025

As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation’s most trusted professions: GPs, hospital doctors, dentists, and teachers.

To find out more about what we do, visit our website: https://www.wesleyan.co.uk/about

We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.

Your role:

At Wesleyan, we are dedicated to putting customers at the heart of what we do. We are seeking a passionate and skilled Research Manager to join our dynamic team. If you have a knack for uncovering valuable insights and influencing strategic decisions, this role is perfect for you!

As a Research Manager, you will be at the forefront of our market research efforts, responsible for both ongoing and ad-hoc research activities. Your insights will shape key initiatives across the group, including proposition development, customer experience, and strategy. You will manage research projects from start to finish, ensuring that actionable insights are delivered clearly and concisely, influencing decisions at all levels of the organisation.

The Insight Team’s mission is to ensure the voice of the customer is heard throughout the business, enabling better, more informed decisions to be made.

You will be required to deliver high quality in-house primary research, using our existing online research platform, as well as effectively managing third-party research suppliers. You will also be required to provide market and competitor insight, delivered primarily through secondary desk research.

What you’ll be doing:

• Leading Research Projects: Manage internal and external customer research projects using our in-house survey system and third-party providers.
• Delivering Actionable Insights: Identify and communicate clear customer insights, uncovering the 'so what' actions that drive meaningful change. Challenge the status quo and think commercially.
• Engaging Stakeholders: Present concepts and ideas to senior stakeholders in a clear and impactful manner, enabling informed decision-making.
• Driving Improvement: Be the go-to expert for customer research and improvement, providing valuable insights and support to various business teams.
• Project Management: Develop and implement clear delivery plans for research projects, focusing on both customer and commercial outcomes.
• Supplier Management: Assist in managing third-party research agencies, ensuring strong supplier management and proactive cost control.
• Collaborative Insight: Work closely with the rest of the Insight team to balance customer, market, and competitor insights, ensuring decisions are insight-led.
• Building Relationships: Cultivate and maintain key relationships across the Group, influencing at all levels.
• Leadership Support: Be prepared to deputise for the Insight Manager and fulfil reasonable requests from senior leadership.
• Research Expertise: Primary and secondary research experience, with a solid understanding of market research principles and methodologies. A Market Research-focused qualification is a plus.
• Supplier Management: Excellent skills in managing suppliers and ensuring cost-effective solutions.
• Stakeholder Influence: Strong ability to manage and influence stakeholders at all levels.
• Interpersonal Skills: Professional, team-oriented work ethic with excellent interpersonal skills.
• Financial Services Knowledge: Understanding of financial services products and processes, and knowledge of the wider financial services market and key competitors.
• Strategic Thinker: Ability to think strategically and drive impactful decisions.
• Curious Mindset: We’re looking for someone with genuine curiosity about how our customers think, feel and behave, who thinks deeply about the right questions to ask and loves delving into survey data.
• Annual Performance based Bonus – based on a mixture of company and personal performance
• 28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service
• Company pension scheme - matched plus 2% (up to 10%)
• Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
• Cashback and discounts on major brands in retail, leisure, health, and wellbeing
• Enhanced maternity & paternity pay
• 2 volunteering days per year

To find out more about some of the great benefits Wesleyan offer, visit our careers page: https://careers.wesleyan.co.uk/applicantPortal/rewards

What to know before applying:

Equal Opportunities: Wesleyan are an equal opportunities employer. We know the best teams are made up of inclusive groups of diverse people where everyone’s contribution counts, and we believe everyone has the right to proudly be themselves. We’re building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

VISA Sponsorship: We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.

Advert Closing: We typically advertise for two weeks, though we reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you’d like to be considered for our opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research

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