Research & Insight Executive

En Route International; Windsor; On-site; GBP 32,000 - 42,000; Full time

Job summary

En Route International, part of dnata, seeks a Research & Insight Executive to support primary and secondary research across the business with a strong emphasis on quantitative methods and data analysis. You will translate consumer, market and performance data into actionable insights to support decision-making and collaborate with the Head of Customer Strategy, Insight and Intelligence.

You will also contribute to qualitative projects and help grow the function, with potential to independently

Qualifications

• Experience in quantitative research and survey design.
• Strong analytical skills with the ability to interpret data and identify insights.
• Comfortable working with Excel and large data sets.
• Ability to translate data into clear, actionable insight.

Responsibilities

• Design, launch and manage online surveys using approved research platforms.
• Support the delivery of primary research projects aligned to business priorities.
• Ensure data collection is accurate, structured and aligned to research objectives.
• Analyse research data using Excel and research tools.
• Identify the key findings, trends and implications.
• Translate data into clear insight summaries and recommendations.
• Create charts, visuals and slides to support insight communication.
• Support the development of insight outputs that identify commercial opportunities and “where to win” recommendations.
• Conduct secondary research into passenger behaviour, airline food trends and competitor activity.
• Support airline menu benchmarking and competitor analysis.
• Identify product gaps, trends and growth opportunities across categories and accounts.
• Support category deep dives for NPD, Commercial and Procurement teams.
• Support the design and execution of research projects
• Draft screeners, questionnaires and discussion guides
• Assist in the preparation and observation of qualitative research (focus groups, hall tests).
• Support project coordination, timelines and project delivery.
• Maintain research trackers and project documentation.
• Support the management of research tools and platforms.
• Organise research outputs and maintain insight library.
• Ensure consistency in research templates and reporting.

Skills

Quantitative research

Survey design

Excel

Data analysis

Data visualization

Communication

Presentation of findings

Project coordination

Stakeholder management

Collaboration

Education

MRS certification desirable

Job description

En Route International is the trusted global partner behind some of the world's leading airlines and airline caterers. As part of dnata, one of the world's largest air and travel services providers, we source and deliver premium food and packaging solutions that help create exceptional onboard experiences.

Operating across the UK, Europe, USA, Australia and the UAE, we partner with world-class manufacturers to develop tailored products and packaging that meet the unique needs of our customers. Combining industry expertise with supply chain excellence, we manage complex global supply chains with precision, reliability and a relentless focus on quality, innovation and service.

Trusted by some of aviation's most recognised brands, we operate with the scale and strength of a global business while maintaining the agility and entrepreneurial spirit of a fast-growing organisation.

As we continue our exciting growth journey, we're looking for ambitious people who want to make a real impact. Join a collaborative, customer-focused business where ideas are valued, success is shared, and you'll have the opportunity to help shape what's next.

The Role:

At En Route, we're looking for a Research & Insight Executive to support the development and the delivery of primary and secondary research across the business, with a strong focus on quantitative research and data analysis. The role will be responsible for analysing consumer, market and performance data, and translating this into clear, actionable insights that support business decision-making.

Working closely with the Head of Customer Strategy, Insight and Intelligence, the role will also support qualitative research projects and contribute to the continued development of the function, with the opportunity to grow into independently managing research over time.

Accountabilities:

1.Quantitative Research Delivery

• Design, launch and manage online surveys using approved research platforms.
• Support the delivery of primary research projects aligned to business priorities.
• Ensure data collection is accurate, structured and aligned to research objectives.

2.Insight Analysis & Storytelling

• Analyse research data using Excel and research tools.
• Identify the key findings, trends and implications.
• Translate data into clear insight summaries and recommendations.
• Create charts, visuals and slides to support insight communication.
• Support the development of insight outputs that identify commercial opportunities and “where to win” recommendations.

3.Market & Category Insight

• Conduct secondary research into passenger behaviour, airline food trends and competitor activity.
• Support airline menu benchmarking and competitor analysis.
• Identify product gaps, trends and growth opportunities across categories and accounts.
• Support category deep dives for NPD, Commercial and Procurement teams.

4.Research Project Support

• Support the design and execution of research projects
• Draft screeners, questionnaires and discussion guides
• Assist in the preparation and observation of qualitative research (focus groups, hall tests).
• Support project coordination, timelines and project delivery.

5.Research Framework / Operations

• Maintain research trackers and project documentation.
• Support the management of research tools and platforms.
• Organise research outputs and maintain insight library.
• Ensure consistency in research templates and reporting.

Focus on People

• Collaborate with other functions to align R&I efforts with wider business goals.
• Build relationships with group colleagues and customers to effectively position R&I

Practical & Technical Knowledge:

• Experience in quantitative research and survey design.
• Strong analytical skills with the ability to interpret data and identify insights.
• Comfortable working with Excel and large data sets.
• Ability to translate data into clear, actionable insight.

Qualifications & Experience:

• MRS (Market Research Society) certification or working towards it is desirable.
• Strong attention to detail and structured thinking.
• Interest in consumer behaviour and market trends.
• Clear written and verbal communication.
• Ability to present findings in a simple and engaging way.
• Curious and proactive.
• Strong interest in consumer behaviour and food & beverage trends.
• Interest in the airline, travel or hospitality industry is desirable
• Willingness to learn and develop across both quantitative and qualitative research.

We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know - we’re here to help!

Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion.

We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.