Research & Information Advisor

Mills & Reeve LLP; Birmingham; On-site; GBP 30,000 - 52,000; Full time

Job summary

Mills & Reeve is seeking a Research & Information Advisor to help deliver a high-quality research and information service across the Birmingham or Norwich office. You will assist partners and colleagues with traditional, digital and AI-enabled resources while upholding confidentiality and professional judgement.

You will manage research requests, develop current awareness, and provide training on information resources and approved AI tools to ensure responsible use and accurate source

Qualifications

• Excellent research and analytical skills, with the ability to extract, evaluate and consolidate information accurately to meet users' needs.
• Strong attention to detail and communication skills, including excellent grammar, spelling and punctuation, and confidence using Microsoft 365 applications such as Outlook, Word and Excel.
• A highly organised and methodical approach, with the ability to work independently, remain calm under pressure and exercise sound professional judgement.
• An interest in technology and innovation, with an understanding of generative AI, including how to critically evaluate AI-generated content, verify sources and recognise risks around confidentiality, data protection, copyright and bias.

Responsibilities

• Oversee the day-to-day delivery and continuous improvement of research and information services, keeping up to date with legal, commercial, technological and AI developments and supporting the responsible use of approved AI tools.
• Deliver high-quality legal, business and company research, using appropriate resources and AI tools where relevant, while critically evaluating findings, verifying sources and applying sound professional judgement.
• Support colleagues in accessing and using online resources, maintain internal knowledge and guidance, and contribute to the evaluation of research products and AI-enabled tools.
• Maintain accurate records of print and online resources, publications and subscriptions, liaising with suppliers and arranging new or renewed resources as required.
• Produce and distribute relevant newsletters, updates and alerts, while monitoring developments in legal research technology and AI and sharing key opportunities and risks with colleagues.
• Support and deliver training on information resources, research methods and approved AI tools, promoting responsible AI use, source verification, confidentiality and appropriate human oversight.
• Follow the firm's administrative, financial, data protection, information security and AI governance requirements, ensuring chargeable services and relevant research activity are accurately recorded.
• Work collaboratively across the Research & Information Service and wider Knowledge Management Department, supporting meetings, departmental activities and other offices as required.

Skills

Research skills

Analytical skills

Attention to detail

Communication skills

Organised and methodical

AI awareness

Microsoft 365 (Outlook, Word, Excel)

Tools

Microsoft 365

Job description

Join Mills & Reeve as a Research & Information Advisor in either our Birmingham of Norwich office.

The role

Play a key role in delivering a high-quality research and information service, supporting partners and colleagues to make effective use of traditional, digital and AI-enabled resources. You'll combine strong research skills with accuracy, confidentiality and professional judgement to provide a trusted and valuable service across the firm.

The person

You will have demonstrable library orinformation services work experience as well as:

• Excellent research and analytical skills, with the ability to extract, evaluate and consolidate information accurately to meet users' needs.
• Strong attention to detail andcommunication skills, including excellent grammar, spelling and punctuation, and confidence using Microsoft 365 applications such as Outlook, Word and Excel.
• A highly organised andmethodical approach, with the ability to work independently, remain calm under pressure and exercise sound professional judgement.
• An interest intechnology and innovation, with an understanding of generative AI, including how to critically evaluate AI-generated content, verify sources and recognise risks around confidentiality, data protection, copyright and bias.

The activities

• Management: Oversee the day-to-day delivery and continuous improvement of research and information services, keeping up to date with legal, commercial, technological and AI developments and supporting the responsible use of approved AI tools.
• Enquiry handling: Deliver high-quality legal, business and company research, using appropriate resources and AI tools where relevant, while critically evaluating findings, verifying sources and applying sound professional judgement.
• Online resources and AI tools management: Support colleagues in accessing and using online resources, maintain internal knowledge and guidance, and contribute to the evaluation of research products and AI-enabled tools.
• Stock maintenance: Maintain accurate records of print and online resources, publications and subscriptions, liaising with suppliers and arranging new or renewed resources as required.
• Current awareness: Produce and distribute relevant newsletters, updates and alerts, while monitoring developments in legal research technology and AI and sharing key opportunities and risks with colleagues.
• User training: Support and deliver training on information resources, research methods and approved AI tools, promoting responsible AI use, source verification, confidentiality and appropriate human oversight.
• Business systems: Follow the firm's administrative, financial, data protection, information security and AI governance requirements, ensuring chargeable services and relevant research activity are accurately recorded.
• General duties: Work collaboratively across the Research & Information Service and wider Knowledge Management Department, supporting meetings, departmental activities and other offices as required.

Please ensure you read the job description below for full details on this role.

The benefits

As you'd expect, we offer a competitive salary and a wide range of benefits.

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

Use of AI during the recruitment process

Technology is changing rapidly and we are all increasingly using AI software in our day to day lives, as well as using it to support our learning and professional development.

Here at Mills & Reeve, we embrace the use of technology and AI and we recognise that candidates may use AI tools to support their applications. As a regulated industry, we expect candidates to use such tools responsibly, honestly and in a manner that allows us to make a fair and accurate assessment of their individual skills, experience and suitability for the role.

Please ensure you have thoroughly read the document attached below tounderstand what we deem acceptable uses of AI.

The firm

At Mills & Reeve, our 1,450 plus people and over 850 lawyers share one vision – achieve more together. It's a state of mind in every client relationship we start and every choice we make. And it's what clients consistently say distinguishes us from your average law firm.

You can expect a close and attentive working relationship with a team that's responsive when you need them. You'll receive advice tailored to your individual needs. Wherever in the world you or your business needs support, we'll draw on our network to give recommendations.

We're driven by our values – we're ambitious, we're open, we care and we collaborate. We embrace new ideas, communicate honestly and are easy to work with. We're committed to you, our planet, our communities and each other.

We've been listed in The Sunday Times Best Places to Work list as one of the best big organisations, and we've recently been reaccredited Platinum Investors in People status – a standard achieved by only 8% of assessed organisations.

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.