Research & Data Executive, Global Experience Management

Jobtailor; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jobtailor in Manchester is seeking a knowledgeable knowledge management professional to lead data quality and experience capture within our global system. You will act as a subject matter expert and support users across the firm.

You will leverage AI tools such as Co-Pilot and Writer, develop reports, monitor usage with Power BI dashboards, and drive continuous improvements to data, processes, and workflows. Strong analytical ability, collaboration, and attention to detail are essential.

Qualifications

• Degree level education with strong analytical and problem-solving abilities.
• Experience in complex legal and business research in a law or professional services firm.
• Strong commercial awareness and business acumen.
• Excellent written and spoken communication with strong attention to detail.
• Proactive team player who can collaborate and work independently in a fast-paced environment.
• Highly organised, resilient, and able to meet multiple deadlines.

Responsibilities

• Develop understanding of the firm's global experience management system as SME.
• Manage data quality and experience capture processes; provide technical user support.
• Check data for errors and gaps; standardise credentials for accuracy.
• Carry out complex experience searches, develop reports, and guide users.
• Leverage AI tools to streamline experience capture.
• Monitor system usage and analyse metrics using Power BI dashboards.
• Contribute to system, data, and workflow improvements.
• Build relationships with Experience Management and MBD teams, knowledge lawyers, and stakeholders.

Skills

Data analysis

Problem-solving

Communication

Teamwork

Self-motivation

Organisational skills

Microsoft 365

Excel

Research

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Power BI

AI tools (Co-Pilot, Writer)

Data management

Microsoft Excel

Job description

Responsibilities

• Develop a comprehensive understanding of the firm’s global experience management system, acting as a subject matter expert
• Manage and maintain data quality and experience capture processes, and deliver technical support to users
• Check data for errors, inconsistencies and incomplete information, find and fill gaps, and standardise credentials to ensure a high level of accuracy and consistency
• Carry out complex experience searches, develop reports and help users orient their own searches, signposting them to relevant guidance and resources
• Explore and leverage AI tools, such as Co-Pilot and Writer, to streamline and automate experience capture
• Support adoption by monitoring usage of the system, reviewing and analysing metrics using Power BI dashboards
• Contribute to the continuous improvement of the system, existing data, processes and workflows
• Build and manage relationships with other members of the experience management and MBD teams, knowledge lawyers and stakeholders

Requirements

• Educated to degree level or equivalent, with excellent analytical and problem-solving skills
• Experience of carrying out complex legal and business research in a law or professional services firm (eg in a research/library/knowledge management role)
• Good commercial awareness
• Excellent written and oral communication skills, with strong attention to detail
• Confident proactive team player, able to work collaboratively and independently in a fast-paced environment
• Strongly self‑motivated, with the ability to use your initiative and learn quickly
• Highly organised and resilient, ability to meet multiple deadlines
• Highly IT literate, proficient in Microsoft 365 (including Excel) and experienced in managing, manipulating and validating data

Core Competencies

Demonstrates expertise in experience management systems, data quality management, and complex legal and business research. Proficient in leveraging AI tools and Microsoft 365 for data manipulation and reporting, while maintaining strong communication and organizational skills.