Research & Data Executive - Global Experience Management

Freshfields; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible working arrangements

Diversity and inclusion culture

Job summary

Freshfields is seeking a candidate for a legal research role within the Marketing and Business Development (MBD) team. You'll gain insights into the firm’s experience management platform and assist users with data requests.

The ideal candidate will have a degree level education, excellent communication skills, and experience in legal research. The position values diversity and offers flexible working, with a focus on wellbeing and professional development.

Qualifications

• Excellent analytical and problem-solving skills.
• Experience of complex legal and business research.
• Strong written and oral communication skills.
• Confident team player with the ability to work independently.
• Highly IT literate with proficiency in Microsoft tools.
• Familiarity with Litera’s Foundation platform.

Responsibilities

• Develop a comprehensive understanding of the firm’s global experience management system.
• Manage data quality and experience capture processes.
• Check data for errors and standardise credentials.
• Explore and leverage AI tools to streamline processes.
• Contribute to continuous improvement of systems and workflows.

Skills

Analytical skills

Problem-solving

Written and oral communication

Team collaboration

IT literacy

Attention to detail

Education

Degree level education or equivalent

Tools

Microsoft 365 (Excel)

Power BI

Microsoft SharePoint

AI tools (Co-Pilot, Writer)

Job description

This is an exciting opportunity for a candidate with experience in legal research to make a real impact, as part of a high performing marketing and business development (MBD) team within a global law firm. You’ll gain a deep understanding of Litera’s Foundation experience management platform for capturing credentials and matter knowledge. You’ll assist users with data requests, system related queries, and experience searches to support pitches and proposals. You’ll enter, update and enrich data, verifying information and editing content, to ensure a high level of quality and consistency.

What you’ll do

• Develop a comprehensive understanding of the firm’s global experience management system, acting as a subject matter expert
• Manage and maintain data quality and experience capture processes, and deliver technical support to users
• Check data for errors, inconsistencies and incomplete information, find and fill gaps, and standardise credentials to ensure a high level of accuracy and consistency
• Carry out complex experience searches, develop reports and help users orient their own searches, signposting them to relevant guidance and resources
• Explore and leverage AI tools, such as Co-Pilot and Writer, to streamline and automate experience capture
• Support adoption by monitoring usage of the system, reviewing and analysing metrics using Power BI dashboards
• Contribute to the continuous improvement of the system, existing data, processes and workflows
• Build and manage relationships with other members of the experience management and MBD teams, knowledge lawyers and stakeholders

What you’ll bring

Essential skills

• Educated to degree level (or equivalent), with excellent analytical and problem-solving skills
• Experience of carrying out complex legal and business research in a law or professional services firm is ideal (eg in a research/library/knowledge management role)
• Excellent written and oral communication skills, with strong attention to detail
• Confident proactive team player, able to work collaboratively and independently in a fast-paced environment
• Strongly self-motivated, with the ability to use your initiative and learn quickly
• Highly organised and resilient, able to manage and meet multiple deadlines
• Highly IT literate, proficient in Microsoft 365 (including Excel) and experienced in managing, manipulating and validating data
• Knowledge of Litera’s Foundation experience management platform
• Familiarity with Microsoft SharePoint, Power BI and/or Power Automate
• Experience of using AI tools such as Co-Pilot and Writer

What we offer

• Professional development through global exposure and training
• A culture that values diversity, collaboration and innovation
• Flexible working arrangements and a strong focus on wellbeing
• The chance to work with a high-performing, international team

About Marketing & Business Development (MBD)

MBD is a dynamic global team, which includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, our team shapes the firm’s client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals and creates content and marketing campaigns that lead our digital presence. Together, we define the client experience and shape the perception of Freshfields around the globe.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.