Research Administrative Assistant

Transformationunitgm; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join Gloucestershire Health and Care NHS Foundation Trust as a Research Administrative Assistant. This role involves providing essential administrative support to the Research and Development Team, ensuring effective communication and data management to help deliver outstanding research studies. Ideal candidates will possess GCSE-level education, strong organizational skills, and proficiency in Microsoft Office applications.

Benefits

Free car parking

27 days leave plus bank holidays

Training and development opportunities

NHS pension scheme

Flexible working opportunities

Qualifications

• GCSE-level education or equivalent required.
• Good literacy and numeracy skills essential.
• Knowledge of working within a research environment preferred.

Responsibilities

• Communicating effectively with a wide range of people.
• Managing data entry and retrieval of research participant information.
• Prioritizing workload and organizing tasks to meet deadlines.

Skills

Communication

Data Entry

Organizational Skills

Education

GCSE-level education or equivalent

European Computer Driving Licence (ECDL) or equivalent experience

NVQ Level 2 in administration or equivalent experience

Tools

Microsoft Office

Job description

Employer Gloucestershire Health and Care NHS Foundation Trust Employer type NHS Site Charlton Lane Hospital Site, Fritchie Centre Town Cheltenham Salary £24,625 - £25,674 per annum Salary period Yearly Closing 06/06/2025 23:59

Research Administrative Assistant

Band 3

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

This is an exciting opportunity to join Gloucestershire Health and Care NHS Foundation Trust working within the Research and Development Team, providing a range of administrative support functions essential to the continued delivery of Research studies.

The role is extremely varied and requires the ability to deal with a wide range of duties. The successful candidate will join the Research Team and support the aim of delivering on our vision to be recognised as a centre of excellence for practice-based research and development that helps make life better.

Main duties of the job

• Communicating effectively with a wide range of people including CRN colleagues, external research teams, Universities, Managers and members of the public, ensuring at all times that a professional approach is presented.
• Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner.
• Actively participating in team meetings and discussions with colleagues and managers to make constructive suggestions as to how research could be improved within own work area, and implementing such changes with guidance from line manager
• Ensuring that all research department spreadsheets and Information Systems are accurate and are kept up to date. This includes data entry and retrieval of research participant information.
• Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
• Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
• Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc
• Undertake other support functions as requested by the Head of Research and Development and/or the Senior Research Governance Administrator.

Working for our organisation

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Detailed job description and main responsibilities

• Communicating effectively with a wide range of people including CRN colleagues, external research teams, Universities, Managers and members of the public, ensuring at all times that a professional approach is presented.
• Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner.
• Using all Microsoft office applications such as Microsoft Word for word processing, Excel for data entry.
• Actively participating in team meetings and discussions with colleagues and managers to make constructive suggestions as to how research could be improved within own work area, and implementing such changes with guidance from line manager
• As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems
• Ensuring that all research department spreadsheets and Information Systems are accurate and are kept up to date. This includes data entry and retrieval of research participant information.
• Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
• Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
• Ensure all paperwork is filed or shredded promptly and securely
• Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc
• Order office stationary as necessary
• Undertake other support functions as requested by the Head of Research and Development and/or the Senior Research Governance Administrator.
• Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Person specification

Qualifications

• GCSE-level education or equivalent
• Good literacy and numeracy skills
• European Computer Driving Licence (ECDL) or equivalent experience
• NVQ Level 2 in administration of equivalent experience

Professional/Managerial/Specialist Knowledge

• A knowledge of working within a research environment or team

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

For more information please see the attached 'Additional Information for Applicants' document.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Robert Mullen Job title Head of Research and Development Email address [e-mail] Telephone number 0300 421 4218 Additional information

Donna Hooper - Senior Research Governance Administrator - [e-mail] - 0300 421 4222