Repairs Surveyor

The Guinness Partnership; Stevenage; On-site; GBP 46,000; Full time

Job summary

A leading company is seeking a Repairs Surveyor to join their team in Stevenage. In this role, you will conduct property surveys, manage repairs, and ensure compliance with building standards. You will leverage your expertise to deliver high-quality customer service while working independently and maintaining effective relationships with contractors. This full-time position offers a competitive salary along with various benefits including a company vehicle and generous annual leave.

Benefits

Company vehicle for work use

35 days annual leave

Contributory pension up to 9%

Life Assurance 3 x salary

Payment toward professional subscriptions

Discounts portal for products and services

Qualifications

• Experience in managing contractors.
• Excellent communication skills in various formats.
• Ability to prioritize a heavy workload.

Responsibilities

• Conduct property surveys and inspections.
• Oversee subcontracted repairs to meet quality standards.
• Maintain customer satisfaction and manage KPIs.

Skills

Building construction standards knowledge

Customer service skills

IT skills

Project management

Education

Level 4 (HNC in Surveying or Construction & Built Environment)

Job description

We have a new opportunity for a Repairs Surveyor to join the Guinness Property team. As a Repairs Surveyor, you will conduct property surveys and inspections, overseeing subcontracted repairs to ensure they meet Guinness standards and timelines. This field-based role involves traveling across Stevenage, Welwyn Garden City, Chelmsford, and the surrounding areas.

Reporting to the Complex Repairs Manager, you will perform surveys, including Damp, Mould, and Condensation inspections. You will diagnose complex faults, inspect works, and support Guinness Property to ensure high-quality repairs are delivered on budget, on time, safely, and to a high standard. You will also maintain customer satisfaction KPIs and ensure value for money through effective procurement and management of repairs.

What we’re looking for

We are a customer-focused organisation, valuing both our actions and approach. As an experienced and knowledgeable Repairs Surveyor, you will possess excellent customer service skills and the ability to work independently to assess and enhance property standards. You will also be able to demonstrate the below essential skills and experience:

• Excellent knowledge of building construction standards and legislation, and the ability to diagnose and specify remedies to building defects.
• Experience in assessments in line with the Housing Health & Safety Rating System.
• Understanding of responsive repairs, voids work, and planned and cyclical repairs requirements.
• Ability to be proactive and work on your own initiative, with limited supervision.
• Experience in managing contractors.
• Excellent standards of customer care and the ability to deliver accurate and clear communication in writing, face-to-face, or by telephone.
• Good IT skills and knowledge of Microsoft Office, housing, and property management systems.
• Ability to plan, organise, and prioritise a heavy workload while working on a mobile basis, keeping excellent records.
• Full Driving Licence.

Essential Qualifications:

• Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
• Evidence of continuous professional development.

Desirable Qualifications:

• Level 4 VRQ Certificate in Managing Damp, Mould, and Customer Care in Housing.
• RICS (Building Surveying) or MCIOB membership.

What we can offer you

• Salary £45,818 per annum, full-time, 39 hours per week, Monday to Friday.
• Company vehicle for work use only.
• 35 days annual leave (including bank holidays) plus the option to buy and sell 5 days.
• A generous contributory pension of up to 9% matching contributions.
• Life Assurance 3 x salary.
• Payment toward professional subscriptions.
• Discounts portal to save money on various products and services.

How do I apply?

If you’re interested in joining us and would like to apply for this role, please click the ‘apply’ button and submit your application online by uploading your CV. Interviews will take place in Milton Keynes starting Monday 23rd June 2025.

For more details about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile.

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