Repairs Surveyor

Onward; Liverpool City Region; Remote; GBP 38,000 - 44,000; Full time

Job summary

A forward-thinking housing association is looking for a Repairs Surveyor on an 18-month fixed-term contract. You'll ensure the effective delivery of housing repairs services, contribute to community improvement, and engage with residents. This home-based role allows flexibility, requiring occasional site visits for inspections and customer engagement.

Benefits

Competitive salary

32 days annual leave plus bank holidays

Pension scheme with matched contributions

Flexible working environment

Simply Health cash plan

Support for career development

Qualifications

• Experience in property inspections and repairs.
• Strong customer service skills and ability to resolve issues.
• Knowledge of health and safety regulations.

Responsibilities

• Inspect empty properties to ensure they meet lettable standards.
• Manage contracts, ensuring compliance and performance standards.
• Respond to customer enquiries with face-to-face visits.

Skills

Customer Service

Project Management

Problem Solving

Contract Management

Job description

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• We offer a competitive salary of £38,050 (from April 2024)
• 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum, which is equivalent to 8 weeks.
• Opportunity to further increase annual leave through service or the holiday purchase scheme.
• Immediate entry into our Pension scheme (matched contributions up to 10%)
• A flexible working environment with family-friendly policies
• Simply Health cash plan offering dental, optical, physiotherapy, 24HR private GP access, and more, with the option to extend to family members.
• Paid leave for sickness, maternity, paternity, and adoption.
• Access to up to £150 annually through the ‘Learning for Life’ scheme
• Wide range of discounts and cashback offers on retail, automotive, holidays, and more, including cycle to work scheme.
• Support for career development through training and qualifications.

About the role

We are seeking to recruit a Repairs Surveyor to ensure our housing repairs service is delivered effectively, contributing to neighbourhood improvement plans. This is an 18-month fixed-term contract.

This is a home-based role with occasional attendance at an office or neighbourhood sites for surveys, inspections, and customer meetings.

Customer Service

• Inspect empty properties to ensure work brings them up to lettable standards.
• Respond to customer enquiries requiring face-to-face visits.
• Encourage resident involvement and provide recommendations for organisational responses.
• Address issues with contractor performance, ensuring satisfactory resolution.
• Assist customers with home maintenance issues such as condensation and fuel poverty.

Contract Management

• Perform property defect and repair inspections, diagnosing issues accurately.
• Issue work orders to contractors, including prioritisation, cost coding, and estimating.
• Supervise ongoing work, ensuring standards are met and adopting a project management approach for major works.
• Monitor expenditure against budgets, reporting variances and taking corrective actions.
• Negotiate cost-efficient variations to work.
• Ensure compliance with health and safety, equal opportunity, and statutory guidelines among colleagues, contractors, and customers. Manage contracts from specification to payment.