Repairs Supervisor

Gloucester City Homes; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An ambitious housing association is seeking a Repairs Supervisor to lead a team of Repairs Engineers. This role involves ensuring high-quality repairs, conducting property inspections, and maintaining health and safety standards. The ideal candidate will have a strong background in property maintenance, excellent leadership skills, and a commitment to delivering outstanding customer service. Join a forward-thinking organization that values diversity and fosters an inclusive environment where everyone can thrive.

Qualifications

• Experience in repairs/property maintenance sector.
• Ability to manage and motivate teams effectively.

Responsibilities

• Oversee and optimize a team of Repairs Engineers.
• Conduct property inspections and manage scheduling.

Skills

Team Leadership

Customer Service

Problem-Solving

Health & Safety Compliance

IT Literacy

Education

NVQ Level 2 in relevant trade

Management/Supervisory qualification

Job description

Permanent, Full Time (40 hours per week)

Based at Railway House with onsite working

Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH), we are an ambitious, dynamic housing association with strong community roots. We focus on building homes and communities where people can thrive and delivering valued services to our customers.

We are now seeking a Repairs Supervisor to oversee and optimize a team of Repairs Engineers, ensuring they deliver repairs to GCH properties in line with our Customer Commitment, performance, quality, and safety standards. You will work in partnership with other supervisors to carry out property inspections, manage the scheduling diary, own complex repair cases, diagnose complex repairs and hazards, and make recommendations for required works, ensuring all GCH properties are safe, warm, and decent.

You will be accountable for Health & Safety for all works undertaken, ensuring safe operations in accordance with all policies and procedures. You will hold regular toolbox talks with engineers and collaborate with other supervisors to deliver service improvements and share best practices.

The Repairs Supervisor will also conduct 1:1s, van, and material audits with repairs engineers, and provide the support needed to help engineers realize their potential in line with company policies.

Requirements

• Hold an NVQ Level 2 in a relevant trade (e.g., Plumbing, Electrical Installation, etc.).
• Hold a Management/Supervisory qualification or equivalent.
• Proven experience within the repairs/property maintenance sector, with good all-round knowledge of maintenance/construction.
• Experience of leading, managing, motivating, and developing small teams of repairs engineers within a similar environment.
• Experience dealing with performance and productivity of teams and individuals, delivering successful outcomes for the business and customers.
• Practical knowledge of repairs and diagnostics.
• Experience delivering excellent customer service, problem-solving, and identifying issues.
• Good knowledge of workplace safety.
• Competency in IT literacy and numeracy, including operating mobile devices (phones, tablets, PDAs).
• Ability to organize workloads and efficiently utilize time and resources.
• Working knowledge of the social housing sector, the HHSRS System, and property risks.

Closing Date: Monday, 12th of May

GCH reserves the right to bring the closing date forward if sufficient quality applications are received earlier.

GCH is committed to equal opportunities and actively encourages applications from all community sections, especially those with lived experience of our work.

We celebrate diversity and strive to develop inclusive teams where everyone can be authentic. Our values of pride, quality, integrity, and innovation underpin everything we do. If this sounds like you, we look forward to hearing from you.