Repairs Supervisor

Blue Octopus Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An ambitious housing association is seeking a Repairs Supervisor to lead a team of Repairs Engineers. In this dynamic role, you will ensure the delivery of high-quality repairs, maintain safety standards, and foster a culture of excellence and teamwork. The ideal candidate will possess strong leadership skills, a solid background in property maintenance, and a commitment to customer service. Join a forward-thinking organization that values diversity and promotes a flexible and inclusive work environment. If you're ready to make a positive impact within the community, this is the opportunity for you.

Qualifications

• Proven experience in repairs/property maintenance sector.
• Experience in leading and managing small teams effectively.

Responsibilities

• Oversee and optimize a team of Repairs Engineers.
• Ensure repairs are delivered in line with quality and safety standards.

Skills

Team Leadership

Customer Service

Repairs Diagnostics

Health & Safety Compliance

Time Management

IT Literacy

Problem Solving

Knowledge of Social Housing

Education

NVQ Level 2 in a Relevant Trade

Management/Supervisory Qualification

Tools

Mobile Devices (phones, tablets, PDAs)

Job description

Permanent, Full Time (40 hours per week)

Based at Railway House with onsite working

Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH), we’re an ambitious, dynamic housing association with strong community roots. We’re focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Repairs Supervisor – someone to oversee and optimise a team of Repairs Engineers and ensure they deliver repairs to GCH properties in line with our Customer Commitment and performance, quality, and safety standards. You’ll work in partnership with other supervisors to carry out property inspections, manage the scheduling diary, own complex repair cases, and diagnose complex repairs and hazards, making recommendations for required works, ensuring all GCH properties are safe, warm, and decent.

You’ll be accountable for Health & Safety for all works undertaken, ensuring that they operate safely and in accordance with all policies and procedures. You will hold regular toolbox talks with engineers and partner with other supervisors to deliver service improvements and share best practices.

The Repairs Supervisor will also carry out 1:1s, van and material audits with the repairs engineers and provide the support required to ensure engineers realise their potential in line with company policies.

We’d like you to…

• Hold an NVQ Level 2 in a relevant trade (i.e., Plumbing, Electrical Installation, etc.).
• Hold a Management/Supervisory qualification or equivalent.
• Have proven experience within the repairs/property maintenance sector, with good all-round knowledge of maintenance/construction.
• Have experience of leading, managing, motivating, and developing small teams of repairs engineers within a similar environment.
• Have experience of dealing with performance and productivity of teams and individuals, delivering successful outcomes for the business and customers.
• Have practical knowledge of repairs and repairs diagnostics.
• Have experience of delivering excellent customer service, identifying and solving problems.
• Have good knowledge of workplace safety.
• Have a good level of IT literacy and numeracy, including knowledge of operating mobile devices (phones, tablets, and PDAs).
• Be able to organise workloads and make effective use of time and resources.
• Have working knowledge of the social housing sector, the HHSRS System, and property risks.

Closing Date: Monday 12th of May

GCH reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible, and fun culture. Our values of pride, quality, integrity, and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you.