Repairs Manager

Jo Luymes Vormgever/ Interieurontwerp; Liverpool City Region; On-site; GBP 50,000; Full time

Job summary

A renowned property service provider is seeking a Repairs Manager to lead their team in delivering exceptional customer service and operational compliance. This permanent role offers competitive salary, 40-hour work week, and various employee benefits aimed at fostering a positive work environment and career development.

Benefits

Agile Working

22 days holiday increasing with service

Cycle 2 Work Scheme

Group personal pension scheme

Life Assurance

Career development opportunities

Corporate discount scheme

Staff well-being and feel-good programme

Qualifications

• Significant experience in social housing repairs and maintenance.
• Proven management experience in leading teams to meet high performance targets.
• In-depth knowledge of building construction principles.

Responsibilities

• Lead and manage the Repairs operations team to ensure customer-focused service.
• Monitor and manage contractor performance to adhere to service levels.
• Produce and manage the team budget, ensuring value for money.

Skills

Team Leadership

Customer Experience

Operational Compliance

Budget Management

Performance Monitoring

Cross-Functional Collaboration

Data Analysis

Education

Degree/HNC in Building, Surveying, Contract Management, or related field

Tools

Microsoft Teams

POWER BI

Word

Excel

Outlook

Job description

We are currently looking for a Repairs Manager to join Sovini Property Services at The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Repairs Manager, You Will Be Expected To

Team Leadership: Lead, manage, motivate, and engage the Repairs operations team to ensure the delivery of a customer-focused service. Provide effective coaching, mentoring, and support to empower team members, helping them to understand their roles and responsibilities, while sharing best practices to enhance overall performance

Customer Experience: Ensure that the customer experience is at the forefront of all activities by maintaining a professional demeanour in communications with service users, clients, and both internal and external stakeholders. Uphold high standards of appearance, conduct, and adherence to Health & Safety regulations.

Operational Compliance: Ensure that all services comply with statutory regulations and health and safety requirements, particularly in relation to directly employed operatives and maintenance contracts.

Team Development: Manage the reactive maintenance team to ensure its adaptability to evolving services. Ensure all team members are trained effectively to fulfil their duties and adhere to internal processes and procedures. Regularly review personal development plans.

Budget Management: Produce and manage the budget for the Repairs team, including making necessary in-year revisions or amendments, all while ensuring Value for Money in operations.

Performance Monitoring: Work alongside Senior Management and colleagues to monitor and manage third-party contractor performance, ensuring adherence to agreed service levels and KPIs. This includes producing timely management reports to support service delivery and meet business needs.

Capacity Management: Ensure there is sufficient capacity within the Repairs operations team to address all pre-booked and unforeseen absences. Attend both informal and formal company and client meetings, as well as training sessions as required.

IT Systems Oversight: Oversee the effective utilization of IT systems, ensuring operatives are accurately using and updating their PDAs, while inputting schedule of rate codes correctly.

Job Status Monitoring: Monitor and update the status of repairs on an ongoing basis, including tracking jobs raised, booked within target time, cancelled works orders, repairs without appointments, overdue tasks, and ensuring follow-on jobs are completed by the end of each day.

High-Profile Repairs Management: Manage high-profile repairs, including complaints and inquiries from the Housing Ombudsman, ensuring prompt resolution and using feedback from any dissatisfaction to improve service delivery. Aim to reduce dissatisfaction and enhance overall customer satisfaction levels.

Cross-Functional Collaboration: Collaborate effectively with line reports, scheduling team leaders, senior managers, supervisors, and subcontractors to ensure an efficient and productive service is consistently delivered to residents, in line with agreed standard operating procedures.

Productivity and Resource Management: Strive to achieve maximum productivity through technical understanding and effective resource management. Manage subcontractor relationships to ensure compliance with Group standards of performance, customer service, and health & safety procedures.

Contractor Performance Management: Oversee subcontractor management to maximize performance against KPIs, minimize default notices and penalties, and achieve high standards of quality and customer service in line with overarching objectives.

Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.

Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

To be successful in a Repairs Manager role, the skills you will need:

Degree/HNC in Building, Surveying, Contract Management, or a related field; or extensive experience in a senior role within Social Housing Repairs and Maintenance.

Experience in collaborative partnership working to enhance service delivery.

Experience in managing and leading effective change programmes within a repairs and maintenance environment

Excellent IT skills including Word, Excel, Outlook and experience of using POWER BI

Excellent organisation and time management skills

Familiarity with the National Housing Federation Schedule of Rates

In-depth knowledge of building construction principles and common defects in residential housing

React to changing workloads quickly and efficiently to ensure maximum productivity

Significant experience in managing contractors and evaluating performance against Service Level Agreements (SLAs).

Ability to organize and work under pressure in a fast-paced changing environment

Proven management experience, successfully leading staff and teams to meet high performance targets

Comprehensive understanding of health and safety regulations relevant to the repairs and maintenance sector.

Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.

To demonstrate The Sovini Groups values in your day to day job role Success, Passion, Authenticity, Courage, Enterprise.

Ability to analyse data and produce reports on performance, identifying trends and recommending improvements.

Ability to analyse data and produce reports on performance to support the organisation to create accurate programme planning / financial forecasts

So if you are looking for a Repairs Manager role with:

Competitive salary - £50,000.00

40 Hours per week (Monday-Friday).

Agile Working

22 days holiday increasing with service.

Cycle 2 Work Scheme.

Group personal pension scheme.

Life Assurance.

Career development opportunities.

Corporate discount scheme.

Staff well-being and feel-good programme.

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date 19th June 2025

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.