Repairs & Maintenance Officer

Renfrewshire Council; Paisley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support their Housing Repairs & Maintenance Team. This role involves diagnosing maintenance issues, coordinating repairs, and ensuring high-quality service delivery to tenants and owners. The ideal candidate will have a strong background in housing repairs, excellent communication skills, and the ability to work under pressure. The position offers a flexible work environment, allowing for a balance between office and remote work, making it an exciting opportunity for those looking to make a difference in the community. If you have the necessary qualifications and a passion for customer service, this role is perfect for you.

Qualifications

• Erfahrung in der Wohnungsreparatur und -wartung ist erforderlich.
• Verständnis der Verantwortlichkeiten von Vermietern in Bezug auf Reparaturen.

Responsibilities

• Diagnose von Wartungsproblemen und Anweisung von Reparaturen gemäß der Richtlinie.
• Koordination und Rückgabe von leerstehenden Immobilien innerhalb der Fristen.

Skills

Erfahrung im Bereich Wohnungsreparaturen

Kundenservice-Fähigkeiten

IT-Kenntnisse

Kommunikationsfähigkeiten

Organisationstalent

Fähigkeit, unter Druck zu arbeiten

Education

City and Guilds time served tradesperson

HNC/HND in relevant building or construction discipline

SVQ Level 3

Tools

Bürosoftware

Job description

Advert

The Housing Asset and Investment Team has responsibility for the asset management of over 12,000 Council houses. Major investment programmes have been carried out as part of our long-term approach to managing our housing assets and our focus is on protecting our investment through a more proactive programmed approach to maintenance.

You will provide support to the Housing Repairs & Maintenance Co-Ordinator on the implementation of the Council's housing repair and maintenance strategy. You will assist in the effective delivery of the repair service to tenants and owners through various contractors, including the in-house maintenance provider. The main duties of the post include:

1. Responsibility for diagnosis of maintenance issues and instruction of repairs in line with the policy;
2. Co-ordinate, complete and return void properties within target timescales;
3. Post inspect repairs with a focus on quality and customer satisfaction;
4. Contribute to both the performance monitoring and service development processes to ensure the delivery of a high quality, customer focused repair and maintenance service.

It is essential you have experience of working within a housing repairs and maintenance environment, delivering a responsive repairs service, and dealing with the public in the field and in an interview situation. You must have an understanding of landlord repair and maintenance responsibilities and a knowledge of standards of workmanship for all trades involved in the repairs process including various Health & Safety regulations that relate to the construction industry. You must have effective IT skills, written and verbal communication skills; the ability to work on your own initiative as part of a busy team; demonstrate motivation and enthusiasm; organise your own workload and be able to work under pressure to ensure tight deadlines are met. You must also be able to attend meetings out with normal office hours when required.

It is essential you are a City and Guilds time served tradesperson, alternatively, have an HNC/HND in a relevant building or construction discipline, or have a relevant SVQ Level 3.

A full driving license is also essential.

Knowledge of local authority working conditions/practices and experience of working in a social housing environment is desirable.

The Council promotes flexible and mobile working practices. A degree of flexibility of work location is required to ensure service provisions are met, this may include working from home on occasion.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.