Repairs & Maintenance Co-ordinator

TN United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced Repairs & Maintenance Coordinator in Basingstoke. This role involves acting as a key contact for property-related queries, managing repairs, and ensuring excellent customer service. The ideal candidate will have experience in property management and strong customer service skills, along with the ability to thrive in a fast-paced environment.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Discounts through Mears Rewards

Family-friendly policies

Qualifications

• Experience in property management or residential lettings.
• Previous customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer calls regarding tenancy issues and repairs.
• Monitor maintenance requests and maintain communication with landlords.
• Adhere to health and safety legislation and company policies.

Skills

Customer service

Time management

Computer literacy

Job description

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Repairs & Maintenance Co-ordinator, Basingstoke

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Client:

Mears

Location:

Basingstoke

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ed6fb5b26bfa

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

About the Role

We are looking to recruit an experienced Coordinator for our In Tenancy team, focusing on repairs and property services. Based in Basingstoke, you will be a point of contact for customers, landlords, and agents with property-related queries during a tenancy. Your responsibilities include handling inbound calls reporting repairs or issues, monitoring maintenance requests, managing access requests, and resolving disputes related to noise or nuisance.

The role involves:

• Taking customer calls regarding tenancy issues, repairs, disputes, access, and contractor instructions.
• Reporting issues to Letting Agents and Landlords, monitoring progress, and maintaining communication.
• Meeting targets to avoid penalties.
• Maintaining accurate IT records.
• Collaborating with internal departments for optimal customer outcomes.
• Contributing ideas for improving work practices and service standards.
• Developing personal skills and knowledge related to services, processes, and community issues.
• Adhering to health and safety legislation, Data Protection Act, and company policies on Equality, Diversity & Inclusion and Confidentiality.
• Performing additional duties as required to deliver excellent customer service.

Role Criteria:

• Experience in property management or residential lettings
• Previous customer service experience
• Computer literacy
• Excellent time management skills
• Ability to work in a fast-paced environment
• Office environment experience is preferred but not essential

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Discounts through Mears Rewards including groceries, holidays, eye tests, and share schemes
• Family-friendly policies

Candidates must pass DBS/Security checks before employment. For this role, proof of right to work in the UK, including proof of address, references, passport, and proof of residence for the last 5 years, is required.