Repairs & Maintenance Co-ordinator

Mears Group PLC; Basingstoke; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading company in property services is seeking a Repairs & Maintenance Co-ordinator in Basingstoke. This role involves managing customer queries related to property repairs, ensuring excellent service delivery, and collaborating with various stakeholders. The ideal candidate will have experience in property management and strong customer service skills.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff discounts through Mears Rewards

Family-friendly policies

Qualifications

• Experience in property management, residential lettings.
• Previous customer service experience.
• Computer literacy.

Responsibilities

• Handle customer calls related to tenancy issues, repairs, disputes.
• Report issues to Letting Agents and Landlords promptly.
• Collaborate with internal departments for optimal customer outcomes.

Skills

Customer service

Time management

Negotiation

Organization

Job description

Join to apply for the Repairs & Maintenance Co-ordinator role at Mears Group PLC

Job Details

• Location: Basingstoke - Office Based
• Type: Full-Time, Permanent
• Hours: 37.5 hours per week
• Salary: Up to £26,000 PA, depending on experience

About the Role

We are seeking an experienced Coordinator for our In Tenancy team, focusing on repairs and property services. Based in Basingstoke, you will be the main contact for customers, landlords, and agents regarding property-related queries during tenancies. Your responsibilities include managing inbound calls reporting repairs, monitoring maintenance issues, handling access requests, and addressing disputes. The role requires excellent organization, resilience, customer service skills, negotiation, and time management.

Responsibilities

1. Handle customer calls related to tenancy issues, repairs, disputes, and contractor instructions.
2. Report issues to Letting Agents and Landlords promptly and monitor progress.
3. Meet targets to avoid penalties and maintain accurate IT records.
4. Collaborate with internal departments for optimal customer outcomes.
5. Contribute ideas for improving work practices and service standards.
6. Develop personal skills and knowledge continuously.
7. Follow health and safety legislation, Data Protection Act, and company policies on Equality, Diversity & Inclusion.
8. Perform other duties as required to deliver excellent customer service.

Candidate Criteria

• Experience in property management, residential lettings
• Previous customer service experience
• Computer literacy
• Excellent time management skills
• Ability to work in a fast-paced environment
• Office environment experience is preferred but not essential

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff discounts through Mears Rewards
• Family-friendly policies

Additional Information

Applicants must have the right to work in the UK; Mears does not sponsor visas. Candidates will undergo DBS/Security checks, and must provide proof of address, references, passport, and UK residence history for the last 5 years.

Application Process

Apply via the contact: Lauren Bellini at [e-mail]. Assistance with applications is available. We are committed to diversity, inclusion, and equal opportunities. We support the Armed Forces Covenant and promote social mobility through optional background sharing during applications.