Repairs Coordinator - 12M Maternity Cover

KONE; Bradford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Pension scheme

Dental plan

Medical insurance

Hybrid working

Job summary

KONE in the United Kingdom is seeking a highly organised Repair Co-Ordinator to support the Area Service Manager community in scheduling chargeable repairs and ensuring timely completion.

You will liaise with engineers, customers, suppliers and subcontractors, track progress against monthly targets, and handle invoicing readiness while maintaining high service standards. This is a 12-month maternity cover with hybrid working and a comprehensive benefits package.

Qualifications

• Excellent customer service and administration skills.
• Outstanding organisational and time-management abilities.
• Experience with SAP, Salesforce, Excel and Adobe; training provided.
• Strong communication with internal and external stakeholders.
• Ability to manage multiple priorities under pressure.
• Experience in logistics, scheduling or repair planning is advantageous.

Responsibilities

• Assist the ASM in scheduling and managing chargeable repairs.
• Work towards achieving and exceeding monthly and quarterly targets.
• Coordinate with engineers to book in repair work efficiently.
• Communicate with customers to provide updates on repair timelines.
• Order necessary parts and follow up with suppliers, logisticians and subcontractors.
• Participate as an active member of the Planner Group, sharing best practices.
• Present up-to-date figures on progress and ensure alignment with targets.
• Review completed work to ensure timely invoicing and resolve DMR queries.
• Track invoice rates and figures to ensure targets are met.
• Support ASMs with insurance annotation and documentation.
• Understand contract terms to determine chargeable vs. covered repairs.

Skills

Customer service

Organisation

Time management

Communication

Multitasking

Problem solving

Tools

SAP

Salesforce

Excel

Adobe

Job description

Job Overview:

We are seeking a highly organised and initiative-taking Repair Co-Ordinator to join our team. The successful candidate will support the ASM (Area Service Manager) community in scheduling chargeable repairs, ensuring that work is completed efficiently while meeting monthly and quarterly targets. This role requires excellent communication, coordination, and analytical skills to liaise with engineers, customers, suppliers, and subcontractors effectively.

This position will cover 12 Months maternity leave.

Key Responsibilities:

• Assist the ASM in scheduling and managing chargeable repairs.
• Work towards achieving and exceeding monthly and quarterly targets.
• Coordinate with engineers to book in repair work efficiently.
• Communicate with customers to provide updates on repair completion timelines.
• Order necessary parts and follow up with suppliers, logistic companies, and subcontractors.
• Participate as an active member of the Planner Group team, collaborating on workload and sharing best practices.
• Present up-to-date figures on progress, ensuring transparency and alignment with targets.
• Review completed work to ensure timely invoicing and resolve any DMR queries.
• Track invoice rates and figures throughout the month to ensure targets are met.
• Support ASMs with insurance annotation and documentation.
• Understand contract terms to determine whether a repair is chargeable or covered under an existing contract.
• Provide coverage for other planners during holidays and sickness periods.

Skills & Experience:

• Good customer service and administration skills.
• Exceptional organizational and time management skills.
• Proficiency in SAP, Salesforce, Excel, and Adobe. (Training will be given).
• Good communication skills, both internal and external.
• Ability to manage multiple priorities and work effectively under pressure.
• Detail-oriented with a problem-solving mindset.
• Experience in logistics, scheduling, or repair planning is a plus.

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Plan, Medical Insurance, Flexigym Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.