Repairs Coordinator

Marmon Lift Recruitment; Bradford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marmon Lift Recruitment is working with a specialist stairlift business in Bradford to recruit a Repairs Coordinator. This role suits someone who enjoys busy schedules, repairs coordination, scheduling, and delivering a professional service to customers.

You will coordinate repair requests, manage engineer diaries, update records, and liaise with customers to confirm appointments and provide updates, ensuring timely repairs and smooth operations.

Qualifications

• Experience in coordination, scheduling, repairs administration or customer service.
• Strong organisational skills and excellent attention to detail.
• Confident communication skills, both over the phone and via email.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to problem-solving and keeping jobs on track.
• Good IT skills and confidence using computer systems.

Responsibilities

• Coordinate incoming repair requests and arrange engineer visits.
• Manage engineer diaries and schedule repair appointments.
• Liaise with customers to confirm appointments and provide updates.
• Monitor outstanding jobs and follow up to ensure repairs are completed.
• Work closely with engineers and internal teams to resolve scheduling issues.
• Update internal systems and maintain accurate records.
• Handle customer queries and ensure a professional service is delivered.

Skills

Coordination

Scheduling

Repairs administration

Customer service

Organisation

Communication

IT skills

Tools

CRM

Job description

Repairs Coordinator

Location: Bradford

Salary: £26,000 per annum

Marmon Lift Recruitment is working with a specialist stairlift business in Bradford that is looking for a Repairs Coordinator to join its team. This is a great opportunity for someone with experience in repairs, service coordination, scheduling, or administration who enjoys a busy environment and keeping things running smoothly.

What you'll be doing

• Coordinating incoming repair requests and arranging engineer visits.
• Managing engineer diaries and scheduling repair appointments.
• Liaising with customers to confirm appointments and provide updates.
• Monitoring outstanding jobs and following up to ensure repairs are completed.
• Working closely with engineers and internal teams to resolve scheduling issues.
• Updating internal systems and maintaining accurate records.
• Handling customer queries and ensuring a professional service is delivered.

What we're looking for

• Previous experience in a coordination, scheduling, repairs administration or customer service role.
• Strong organisational skills and excellent attention to detail.
• Confident communication skills, both over the phone and via email.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving and keeping jobs on track.
• Good IT skills and confidence using computer systems.

Experience within lifts, stairlifts, engineering, maintenance or field service would be advantageous, although candidates with transferable experience are encouraged to apply.

What's on offer?

• Salary of £26,000 per annum.
• The opportunity to join a specialist business within the stairlift industry.
• A varied role with responsibility for coordinating repairs and engineer schedules.
• The chance to develop your experience within a customer-focused service environment.