Repairs and Voids Manager

Derbyshire County Council; Derby; On-site; GBP 40,000 - 55,000; Full time

Job summary

Derbyshire County Council is looking for a committed Repairs and Voids Manager to enhance housing services in South Derbyshire. This role involves managing repairs, overseeing teams, and ensuring customer satisfaction while maintaining budget efficiency. The successful candidate will play a key role in delivering quality services to tenants in a rapidly developing district.

Qualifications

• Strong budget management skills required.
• Proactive approach to managing repairs and teams.
• Experience in customer care and service delivery.

Responsibilities

• Support the Operational Delivery Manager in delivering repairs and managing void properties.
• Lead a team of supervisors and trades to ensure timely repairs.
• Manage contractors to ensure value for money and high resident satisfaction.

Skills

Budget Management

Team Leadership

Customer Satisfaction

Job description

Join to apply for the Repairs and Voids Manager role at Derbyshire County Council

Closing date: 25 May 2025

South Derbyshire District Council is investing in its Housing Service to provide quality homes and services for tenants and residents of South Derbyshire.

The Council seeks committed, enthusiastic, and determined individuals to help develop and improve services that respond to changing customer needs and regulatory frameworks.

The successful candidate will support the Operational Delivery Manager in delivering repairs, minor planned works, cyclical work, and managing void properties. This role includes line management of the operational delivery of the direct labour organisation (DLO), ensuring efficiency, safety, and customer satisfaction. Managing contractors to ensure value for money and high resident satisfaction is also essential.

You will lead a team of supervisors and trades to ensure repairs are completed promptly and correctly the first time, driving quality, performance, and customer satisfaction through effective management of operatives and contractors. Strong budget management skills and a proactive approach are required.

The role involves managing an in-house repairs team and support contractors, overseeing daily work and repairs to empty properties. It is a challenging yet rewarding opportunity in one of the Midlands' most prosperous and rapidly developing districts.

We value applicants committed to equal opportunities, diversity, and excellent customer care to ensure our tenants receive outstanding service.

If you wish to discuss this role informally, please contact Lee Boyle, Operational Delivery Manager, at 07990 379138.

Provisional Interview Date: 2 June 2025