Repairs and Maintenance Manager

Ackerman Pierce Ltd; Rugby; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ackerman Pierce Ltd seeks an experienced Area Repairs and Voids Manager to oversee a team focused on delivering high-quality repairs and voids services. The role involves strategic management, operational responsibility, and support for continuous improvement, ensuring responsiveness to client needs and regulatory requirements.

Benefits

Weekly payment service

1-2-1 account manager support

Qualifications

• Experience managing a repairs and voids team.
• Strong leadership capabilities.
• Background in contract administration within the housing sector.

Responsibilities

• Manage and lead staff to achieve high performance.
• Oversee contract administration and implement relevant policies.
• Support continuous improvement in repairs and voids services.

Skills

Team Management

Customer Service

Operational Delivery

Policy Development

Continuous Improvement

Job description

Are you an experienced Area Repairs and Voids Manager? Do you have experience managing a team of officers? My client is seeking an experienced Area Repairs and Voids Manager to effectively manage the repairs and surveyors team.

The successful applicant will take direct and indirect operational responsibility for the end-to-end customer journey within the repairs and voids service, taking a strategic lead on developing and improving the service for today and the future.

Duties Include:

• Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
• Manage a customer-focused service and the effective use of resources.
• Contract administration of the repairs and voids contractor and specialist contractors. Circa 7M per annum.
• Development, implementation, and maintenance of relevant policies such as the Repairs and Voids Policies.
• Delivery of services to several clients, including Housing, First Wave Housing, i4B, NAIL, and temporary accommodation.
• Adherence to and service development to reflect the requirements of the Housing Regulator.
• Supporting the team in building and monitoring service improvement plans and complex works trackers. Striving to build an environment of continuous improvement in all aspects of responsive repairs and voids.
• Make a positive contribution to the delivery of the responsive repairs and voids service, including working flexibly and positively to achieve the objectives of the council.

If you have previous experience in these areas and are keen to develop your knowledge further, this is a perfect team for you. Management is willing to support all case managers to be the best they can be, along with a strong day rate.

Ackerman Pierce guarantees a weekly payment service and a 1-2-1 account manager during your time with the agency.