Repairs Advisor — Frontline Customer Care & Scheduling

Community Gateway Association; Preston; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Pension scheme

26 days holiday + BH

Job summary

Community Gateway Association is seeking a Repairs Advisor to deliver excellent customer service from our Preston offices. You will triage repair requests, book jobs, and schedule tradespeople for Gateway PropertyCare in a hands-on, in-person role based at Preston Docks.

The role requires strong customer service experience, proficient IT skills, and excellent communication. You will work at our dock-front offices with a focus on service quality and timely responses.

Qualifications

• Significant experience in a customer service role, ideally over the telephone.
• Fantastic IT skills with core Microsoft products and ability to learn in-house systems.
• Exceptional written and verbal communication with empathetic customer interactions.
• Ability to carry out basic fault finding over the phone through effective questioning.

Responsibilities

• Triage repair requests and provide front-line support to customers.
• Book in jobs and schedule appointments for Gateway PropertyCare tradespeople.
• Provide information and guidance to customers via phone, email, and face-to-face where required.
• Maintain accurate records and coordinate with other teams to ensure timely resolution.

Skills

Customer service

IT skills

Communication

Fault finding

Tools

Microsoft Office

Job description

Community Gateway Association is seeking a Repairs Advisor to deliver excellent customer service from our Preston offices. You will triage repair requests, book jobs, and schedule tradespeople for Gateway PropertyCare in a hands-on, in-person role based at Preston Docks.

The role requires strong customer service experience, proficient IT skills, and excellent communication. You will work at our dock-front offices with a focus on service quality and timely responses.