Repairs Advisor

Community Gateway Association; Preston; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Pension scheme

26 days holiday + BH

Job summary

Community Gateway Association is seeking a Repairs Advisor to deliver excellent customer service from our Preston offices. You will triage repair requests, book jobs, and schedule tradespeople for Gateway PropertyCare in a hands-on, in-person role based at Preston Docks.

The role requires strong customer service experience, proficient IT skills, and excellent communication. You will work at our dock-front offices with a focus on service quality and timely responses.

Qualifications

• Significant experience in a customer service role, ideally over the telephone.
• Fantastic IT skills with core Microsoft products and ability to learn in-house systems.
• Exceptional written and verbal communication with empathetic customer interactions.
• Ability to carry out basic fault finding over the phone through effective questioning.

Responsibilities

• Triage repair requests and provide front-line support to customers.
• Book in jobs and schedule appointments for Gateway PropertyCare tradespeople.
• Provide information and guidance to customers via phone, email, and face-to-face where required.
• Maintain accurate records and coordinate with other teams to ensure timely resolution.

Skills

Customer service

IT skills

Communication

Fault finding

Tools

Microsoft Office

Job description

Repairs Advisor - Customer Service

37 hours per week, Monday - Friday, based at our offices on Preston Docks

£27,500.00 per annum

What will you be doing in this role?

As a Repairs Advisor, you will provide an excellent front-line service to our customers, mainly over the telephone but also via email and face-to-face, when required. You will triage requests for repairs, book in jobs and schedule appointments for our skilled trades people – Gateway PropertyCare. This is an 'in-person' role based at our offices on Preston Docks.

What we are looking for in you:

• Significant experience of working in a customer service role, ideally over the telephone
• Fantastic IT skills, specifically comfortable using core Microsoft products (Outlook, Word, Excel) with the ability to quickly learn our in-house systems with training and support
• Exceptional written and verbal communication abilities, with an empathetic approach when interacting with customers
• Ability to carry out basic fault finding over the phone through effective questioning and prompts

It would be great if you also had:

• Experience of working in the social housing sector
• Experience of planning and scheduling work
• Knowledge of household repairs and maintenance, e.g. how to top up boiler pressure

Working arrangements:

This role is based at our gorgeous and modern dock-front offices in Preston.

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits – have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).
We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependents (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us:

Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

Dates for your diary:

The closing date for this role is Sunday 30th August 2026 atmidnight with interviews held on Tuesday 1st September 2026, Wednesday 2nd September 2026, Thursday 3rd September 2026.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.