Repair Technician

Jigsaw24; East Midlands; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

26days holiday

Health cover including GP access and;

Cycle2work

Travel to work loan

Free on-site parking

Staff purchase scheme on Apple

Unlimited bistro coffee and tea

Enhanced family-friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

Job summary

Jigsaw24 is looking for a skilled Repair Technician to diagnose and repair a range of hardware devices, ensuring high quality and performance. You will process repair records, perform diagnostics, install parts, and conduct post-repair testing.

You will maintain accurate records, manage workload, and support customer service with clear communication, upholding accuracy, efficiency, and professionalism in a fast-paced environment.

Qualifications

• Flexible and adaptable to changing business needs and deadlines.
• Strong analytical and problem-solving skills.
• Experience in computer or mobile device repairs.
• Familiarity with service management systems (e.g., ServiceNow) is advantageous.
• Technical certifications or training are a plus.
• Experience in an authorized service environment is beneficial.

Responsibilities

• Process and update repair records for incoming customer devices using internal systems.
• Perform thorough diagnostics on reported issues across supported devices.
• Install replacement parts and conduct post-repair testing to ensure functionality.
• Complete relevant technical training and certifications as required.
• Maintain accurate and up-to-date records in internal systems, including diagnosis turnaround times, repair timelines, repair quotes, warranty status, and progress updates for customer service teams.
• Organize workload efficiently, prioritizing tasks based on urgency and impact.
• Maintain a clean and compliant work environment.
• Communicate effectively with team members and customer service teams.
• Assist with configuration of new purchases and existing equipment.
• Support other teams within the department when needed.
• Maintain composure and customer focus while troubleshooting and resolving technical issues.

Skills

Diagnostics

Repair experience

Analytical skills

Prioritization

Service metrics/KPIs

ServiceNow familiarity

Technical certifications

Authorized service experience

Tools

ServiceNow

Job description

About the role

As a Repair Technician, you will be responsible for diagnosing and repairing a range of hardware devices, ensuring all work meets high standards of quality and performance. You will play a key role in delivering excellent technical support and customer service, with a strong focus on accuracy, efficiency, and professionalism.

Key duties and responsibilities are:

• Process and update repair records for incoming customer devices using internal systems.
• Perform thorough diagnostics on reported issues across supported devices.
• Install replacement parts and conduct post-repair testing to ensure functionality.
• Complete relevant technical training and certifications as required.
• Maintain accurate and up-to-date records in internal systems, including:
  • Diagnosis turnaround times
  • Repair timelines
  • Repair quotes (if applicable)
  • Warranty status
  • Progress updates for customer service teams
• Organize workload efficiently, prioritizing tasks based on urgency and impact.
• Maintain a clean and compliant work environment.
• Communicate effectively with team members and customer service teams.
• Assist with configuration of new purchases and existing equipment.
• Support other teams within the department when needed.
• Maintain composure and customer focus while troubleshooting and resolving technical issues.

Education, Skills, Knowledge and Experience:

• Flexible and adaptable to changing business needs and deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Experience working with service metrics and KPIs.
• Previous experience in computer or mobile device repairs.
• Familiarity with service management systems (e.g., ServiceNow) is advantageous.
• Technical certifications or training are a plus.
• Experience in an authorized service environment is beneficial.

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our peopleto follow their own path and help us improve how we all work.To find out more please visit our "about us" section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.