Channel Account Manager

Jigsaw24; Nottingham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

26 days holiday

Health cover including GP access

Cycle2work

Travel to work loan

Free on-site parking

Staff purchase scheme on Apple

Unlimited bistro coffee

Enhanced family-friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

Job summary

Jigsaw24 is seeking an experienced inside sales professional in the Nottingham area to drive revenue through channel partners. You will respond to inbound enquiries, qualify opportunities, and own the sales cycle from quote to close, while building strong partner relationships and protecting margins.

The role requires clear communication, CRM proficiency (Dynamics), and a proactive approach to identifying cross-sell opportunities. A strong technology interest and team collaboration are essential.

Qualifications

• Experience in inside sales or a customer-facing commercial role; IT channel, reseller, distributor or vendor experience is desirable.
• Understanding of indirect sales and the role of partners in reselling products and services to end customers.
• Experience qualifying opportunities, following up quotations and working towards sales targets; familiarity with CRM systems such as Microsoft Dynamics.
• Strong communication, questioning and listening skills, with the ability to build partner relationships by phone and email.
• Commercial awareness and numeracy, with an understanding of revenue, gross profit and pricing discipline.
• Interest in technology and the ability to learn and explain Apple products and related services in terms of partner and end-customer needs.
• Self-motivated, resilient and organised, with the ability to prioritise enquiries, maintain timely follow-up and collaborate across teams.

Responsibilities

• Respond promptly to inbound partner enquiries by phone and email, qualify requirements and agree clear next steps.
• Understand the partner’s end-customer opportunity, including requirements, budget, decision process and timescales, and identify the appropriate products and services.
• Own partner opportunities from enquiry and qualification through quotation, negotiation and close, meeting agreed revenue, gross profit and conversion targets.
• Build relationships with existing partners, identify cross-sell and upsell opportunities and increase repeat business and share of wallet.
• Proactively contact lapsed and dormant partners and follow up campaign and vendor-generated leads to develop qualified pipeline.
• Explain the value of partnering with Jigsaw24, using our expertise, accreditations, vendor relationships and service capabilities to support partner propositions.
• Work with commercial, procurement and vendor teams to obtain competitive pricing and availability; protect margin and follow agreed discount and approval processes.
• Engage technical specialists for complex opportunities, retaining ownership of the sales process and next steps.
• Support partners with product and service information, drawing on technical specialists where required and respecting the partner’s end-customer relationship.
• Coordinate with Channel Operations on quotations, order processing and delivery updates, retaining ownership of commercial follow-up and partner communication.
• Maintain accurate CRM records, opportunity stages, values, close dates and next actions; provide reliable pipeline updates and forecasts.
• Meet agreed activity and response standards, report on pipeline and conversion, and share partner feedback and market insight with the channel team.

Skills

Inside sales

CRM (Dynamics)

Communication skills

Negotiation

Account management

Tech aptitude

Tools

Microsoft Dynamics 365

Job description

About The Role

Drive revenue and margin through our Channel partners by responding to inbound enquiries, qualifying opportunities and owning sales through to close. Build relationships with existing and lapsed partners, understand their end-customer requirements and position Jigsaw24’s products, services and expertise to support their success. This role requires a proactive individual who is passionate about sales, technology, and delivering exceptional customer experiences.

Key duties and responsibilities are

• Respond promptly to inbound partner enquiries by phone and email, qualify requirements and agree clear next steps.
• Understand the partner’s end-customer opportunity, including requirements, budget, decision process and timescales, and identify the appropriate products and services.
• Own partner opportunities from enquiry and qualification through quotation, negotiation and close, meeting agreed revenue, gross profit and conversion targets.
• Build relationships with existing partners, identify cross-sell and upsell opportunities and increase repeat business and share of wallet.
• Proactively contact lapsed and dormant partners and follow up campaign and vendor-generated leads to develop qualified pipeline.
• Explain the value of partnering with Jigsaw24, using our expertise, accreditations, vendor relationships and service capabilities to support partner propositions.
• Work with commercial, procurement and vendor teams to obtain competitive pricing and availability; protect margin and follow agreed discount and approval processes.
• Engage technical specialists for complex opportunities, retaining ownership of the sales process and next steps.
• Support partners with product and service information, drawing on technical specialists where required and respecting the partner’s end-customer relationship.
• Coordinate with Channel Operations on quotations, order processing and delivery updates, retaining ownership of commercial follow-up and partner communication.
• Maintain accurate CRM records, opportunity stages, values, close dates and next actions; provide reliable pipeline updates and forecasts.
• Meet agreed activity and response standards, report on pipeline and conversion, and share partner feedback and market insight with the channel team.

Education, Skills, Knowledge and Experience:

• Experience in inside sales, inbound sales or a customer-facing commercial role; IT channel, reseller, distributor or vendor experience is desirable.
• Understanding of indirect sales and the role of partners in reselling products and services to end customers.
• Experience qualifying opportunities, following up quotations and working towards sales targets; familiarity with CRM systems such as Microsoft Dynamics.
• Strong communication, questioning and listening skills, with the ability to build partner relationships by phone and email.
• Commercial awareness and numeracy, with an understanding of revenue, gross profit and pricing discipline.
• Interest in technology and the ability to learn and explain Apple products and related services in terms of partner and end-customer needs.
• Self-motivated, resilient and organised, with the ability to prioritise enquiries, maintain timely follow-up and collaborate across teams.

Who Are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits At Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.