Repair Engineer

Ticketer; Hungerford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of public transport ticketing information systems in the UK, Ticketer is looking for a Repair Engineer. In this role, you'll be responsible for diagnosing and repairing ticket machines, ensuring effective communication with customers throughout the process. You will receive full training and be part of a dynamic team, with a package that includes private health insurance and an annual wellbeing allowance.

Benefits

Private Health Insurance

Life Assurance

Annual wellbeing allowance

25 days holiday, increasing with service

3 half-day Summer Fridays and birthdays off

5% contribution to pension fund

Access to PerkBox

Qualifications

• Strong analytical and problem-solving skills required.
• Proficient in MS Office, especially Excel.
• Confident in liaising with suppliers and customers.

Responsibilities

• Test, troubleshoot, and repair ticket machines.
• Complete and submit all paperwork on time.
• Analyse system log files and recommend solutions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Detail-oriented

Adaptability

Proactivity

Tools

MS Office

Job description

Ticketer is looking for a Repair Engineer to join our Operations team. You'll help with our RMA (Return Material Authorisation) process by diagnosing and repairing Ticketer products and sending them to customers across the UK.

The role will include:

• Test, troubleshoot, and repair ticket machines and arrange for the dispatch of repaired units to customers.
• Full training will be given so you can complete these tasks:
  • Work with electronic components safely.
  • Change components, check connections, and conduct tests.
    
  • Complete and submit all paperwork on time.
  • Communicate effectively with teams and customers throughout the repair process.
  • Manage returns and repairs, keeping records of stock and orders.
  • Analyse system log files, identify issues, and recommend solutions.

We are looking for someone who:

• Strong analytical and problem-solving skills.
• Proficient in using computer systems, including MS Office (especially Excel).
• Confident in liaising with suppliers and customers.
• Excellent verbal and written communication skills.
• Organised, proactive, willing to learn, adaptable, positive, and detail-oriented.
• Ability to work independently and as part of a team.
• Good knowledge of British Isles geography.
• Full driving license and willingness to travel occasionally within the UK.

About Ticketer:

We are a leading provider of public transport ticketing information systems in the UK. From delivering cloud-based, data-driven information and analytics, to development of innovative mobility solutions to help future-proof operations and improve transport infrastructure – Ticketer is in the business of helping transport operators operate.

As a mark of its innovative contribution to the industry, Ticketer has been awarded several accolades, amongst others the prestigious Queen’s Awards for Enterprise: Innovation 2020, ranked by Financial Times as one of Europe’s top 1000 fastest growing companies (2020), awarded the Transport Ticketing Award for 2021 Digital Champion and selected for the Most Innovative Public Transportation Technology 2022 title by the UK Transport Awards.

In addition to a fulfilling career with us, Ticketer will offer you:

Private Health Insurance; Life Assurance; annual £250 allowance to put towards your wellbeing; 25 days holiday, which increases with service; 3 half-day Summer Fridays and birthdays off; a 5% contribution to your company pension fund; access to PerkBox; plus a few more that we are excited to tell you about!