Rental Sales Agent

Europcar; Maidstone; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity leave

Pension & life insurance

Employee discounts

EE discount

Legal & support service

Career development

Job summary

Europcar Mobility Group in Maidstone invites applications for Rental Sales Agents to join our front desk team. You will deliver world-class, customer-focused service while presenting our range of add-on products to simplify onward journeys.

You’ll work in a fast-paced environment with targets and commission opportunities, supported by a friendly team and a comprehensive benefits package including holiday entitlement, pension, and life insurance.

Qualifications

• Full, valid driving licence with a minimum of 4 years' driving experience.
• Excellent teamwork and customer service skills.
• Clear verbal and written communication.
• Positive, professional attitude with sales drive.
• Strong time management and organisational abilities.
• Ability to follow procedures and handle cash and administration.

Responsibilities

• Provide a high quality rental service to meet customer needs.
• Be commercially aware and report on opportunities and competitor activity.
• Sell Europcar services and products to achieve targets.
• Handle telephone enquiries politely and professionally.
• Accurately complete rental administration and vehicle documentation.
• Responsible for cash, vehicles, premises and customer safety.

Skills

Driving licence (full, clean)

Teamwork

Clear communication

Sales orientation

Time management

Attention to detail

Job description

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar is looking for Rental Sales Agents. Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a diverse team? We are looking for Rental Sales Agents at our Maidstone location to work as part of our team on the front desk. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service whilst offering our range of additional products and services to make their onward journey easier. Through our service approach to sales, you’ll also have the opportunity to earn some serious commission!

Benefits

• Competitive Basic Salary
• Starting on 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

Main duties

• Provide a high quality rental service to meet customer needs.
• To be commercially aware and recognise and report on prospective business opportunities and competitor activity.
• Sell the company’s services and products to achieve targets.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage.
• Responsibility for cash, vehicles, premises and customer safety.

Key skills and attributes required

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Ability to influence others.
• Enthusiastic about selling and can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.
• Attention to detail.
• Ability to work to procedures and follow instruction.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a \"value for money\" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

A finales del siglo XIX, el automóvil era un lujo reservado a la élite, pero interesa a todo el mundo, atrayendo a multitudes: en 1898 se celebra en París el primer salón del automóvil. El alquiler de coches verá la luz unos años más tarde, al otro lado del Atlántico, pero su desarrollo se verá frenado por la primera y luego por la segunda guerras mundiales. Tras la guerra, un empresario parisino reavivó la idea: \"Si no puedes permitirte comprar un coche, ¿por qué no alquilarlo cuando lo necesites?\". Se llamaba Raoul-Louis Mattei y en 1949, creó \"L'Abonnement Automobile\": una empresa que más tarde se convertiría en la Compagnie Internationale Europcars, luego Europcar. Su sede, situada en el número 11 de la rue du Champ de Mars, incluía también una agencia de alquiler. El éxito de la empresa fue rápido, ya que el alquiler de coches respondía a una necesidad real. En 1951, l'Abonnement Automobile fue la primera empresa de alquiler de coches sin conductor y su flota contaba con 750 4 CV. Ahora, el Grupo Europcar Mobility cuenta con más de 200.000 vehículos de media en su flota y presta servicio a 5 millones de clientes en más de 140 países. Pero la visión sobre la que se fundó nuestro Grupo sigue siendo la misma, aunque más relevante y prometedora que nunca, ya que estamos entrando en la era del uso y la economía colaborativa.