Rental Customer Advisor

Arnold Clark Group; Inverness; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise leader dans le secteur des véhicules de location recherche un Conseiller Client pour son agence à Inverness. Dans ce rôle, vous serez chargé de fournir un service à la clientèle exceptionnel, tout en gérant les plaintes et en contribuant à une expérience positive pour les clients. La position offre des avantages compétitifs, y compris des congés annuels et une formation extensive.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Capacité à travailler en équipe et à communiquer efficacement.
• Compétences administratives solides.
• Flexibilité pour travailler en rotation sur 7 jours.

Responsibilities

• Fournir un excellent service client, tant en personne qu'au téléphone.
• Gérer les plaintes et les demandes des clients.
• Surveiller et contrôler les dépenses.

Skills

Strong administrative skills

Teamwork

Good communication skills

Flexibility to work shifts

Education

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Inverness Car & Van Rental branch.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.