Rent Support Officer - Prevention

Weaver Vale Housing Trust; Northwich; On-site; GBP 30,000 - 35,000; Full time

Job summary

A housing association in Northwich seeks a dedicated Rent Support Officer to assist in managing lower level arrears and support tenants effectively. The role offers the chance to contribute positively to tenancy sustainment and income protection. Candidates should have a background in customer service and relevant qualifications, with flexibility for both office and remote work. A driving license is essential, and the position requires a DBS check. Salary is competitive, and the closing date for applications is December 15, 2025.

Qualifications

• Positive and enthusiastic approach to work.
• Ability to deliver high level of customer service.
• Minimum qualifications as detailed.

Responsibilities

• Manage lower level arrears for current tenants.
• Assist Rent Support Officers in reducing arrears.
• Work towards protecting the Trust’s Income.

Skills

Customer service

Target-oriented

Communication

Education

5 GCSEs at Grade C or above (including Maths and English)

NVQ Level 2 or equivalent

Job description

Job Title: Rent Support Officer – Prevention (Permanent)

Hours: 37 Hours per week (to be worked flexibly in line with business needs)

Salary: £32,264.64 per annum (Plus Casual User Mileage Allowance)

Location: Based at Gadbrook Park, Northwich. / Working across core locations such as: Warrington and Cheshire.

Flexibility: Work from a variety of places including Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

The Opportunity

This is an exciting opportunity to work in a rewarding and fast‑paced environment. You will be working in a high performing team, making a positive impact to reduce arrears and help to sustain tenancies.

What Will You Do?

You will manage lower level arrears for our current tenants on a specific patch, and work closely with the Rent Support Officers (High Level), assisting in reducing arrears to protect the Trust’s Income. This role is a great opportunity for anyone who is interested in Income Management and tenancy sustainment.

Minimum Requirements For The Role

The post requires a positive and enthusiastic approach to work and the ability to deliver a high level of customer service, working to targets to deliver key outcomes for the Trust and its customers. Minimum requirement for this post is 5 GCSEs at Grade C or above (including Maths and English), or an NVQ Level 2, or equivalent qualification.

Due to the nature of the role, a full current driving licence and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

HOW TO APPLY

Closing date for applications: Monday 15/12/2025 (12:00 noon) (Please be aware that applications received after this time may not be considered)

In person Interview and assessment date(s): Thursday 18/12/2025

Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer

• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK, evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.