Income & Administration Officer

Confidential; Greater London; On-site; GBP 19,000 - 26,000; Part time

Job summary

Office Angels is seeking an Income & Administration Officer in Camden, Greater London for a temporary 3-month contract. The role focuses on rent arrears management, debt recovery, and court proceedings to sustain tenancies and maximise income.

You will conduct home visits, negotiate repayment plans, and collaborate with Housing Officers to prevent homelessness. This busy, client-facing role requires strong communication and negotiation skills in a housing context.

Qualifications

• Experience in housing income management or debt collection.
• Familiarity with legal possession proceedings and attending court.
• Strong communication and negotiation skills with a customer-focused approach.
• Ability to manage challenging conversations and a demanding caseload.

Responsibilities

• Manage rent and former tenant arrears, rechargeable repairs, and court costs.
• Deliver proactive debt prevention and arrears recovery strategies.
• Prepare high-quality court documentation and represent the organisation in legal proceedings.
• Conduct home visits to assess affordability and negotiate repayment plans.
• Collaborate with Housing Officers to prevent tenancy failures.

Skills

Rent Arrears Management

Debt Recovery

Court Proceedings

Negotiation

Job description

Job Advertisement: Income & Administration Officer

Location: Camden, Greater London
Contract Type: Temporary (3 Months)
Hours: 35 hours per week
Salary: 16.33

Our client, a prominent organisation in the housing sector, is seeking an experienced Income Management Officer with essential court experience to join their dynamic team in Camden. This is an exciting opportunity for a motivated professional to make a meaningful impact in the community by maximising rental income and supporting tenants in need.

Role Purpose:

The successful candidate will take ownership of rent arrears and debt recovery cases, implementing effective strategies to prevent homelessness and sustain tenancies. Key responsibilities include:

• Managing rent and former tenant arrears, rechargeable repairs, and court costs.
• Delivering proactive debt prevention and arrears recovery strategies.
• Preparing high-quality court documentation and representing the organisation in legal proceedings.
• Conducting home visits to assess affordability and negotiate repayment plans.
• Collaborating with Housing Officers to prevent tenancy failures.

Essential Experience and Skills:

• Proven experience in housing income management or debt collection.
• Familiarity with managing legal possession proceedings and attending court.
• Strong communication and negotiation skills, with a customer-focused approach.
• Ability to manage challenging conversations and a demanding caseload effectively.

What Makes This Role Exciting?

This position is ideal for a resilient professional who thrives in a fast-paced environment. If you are passionate about helping tenants while achieving income collection targets, this role could be your perfect match!

Desirable Experience:

• Background in a housing association or local authority housing service.
• Knowledge of welfare benefits and Universal Credit.

If you have the experience and enthusiasm to excel in this role, our client would love to hear from you! This is a fantastic opportunity to contribute to a vital cause while advancing your career in the housing sector. Don't miss out on the chance to make a difference!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.