Rent Recovery Administrator – Housing Support

Hightown Housing Association Ltd; Hemel Hempstead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Bonus

Car Parking

On Site Gym

Job summary

Hightown Housing Association is seeking an Income Recovery Administrator to join our Housing team on a 12‑month fixed term contract in Hemel Hempstead. The role focuses on minimising rent arrears, maintaining accurate accounts and delivering a responsive customer service.

You will work with Income Recovery Officers and Housing colleagues to process transactions, support tenancy sustainment and recover debt, while providing clear records and a high standard of service.

Qualifications

• Excellent administrative and organisational skills.
• Strong numerical accuracy and attention to detail.
• Good written and verbal communication skills.
• Experience of data processing and maintaining accurate records.
• Experience of managing processes and working within established procedures.
• Good IT skills, including the ability to use spreadsheets and a variety of software packages.
• Ability to prioritise workloads, meet deadlines and use initiative.
• Positive, customer-focused approach and a commitment to service.

Responsibilities

• Providing administrative support to the Income Recovery Team.
• Managing telephone, email and written enquiries relating to rent accounts.
• Contacting customers regarding rent arrears and discussing repayment arrangements.
• Maintaining accurate records of rent payments and benefit payments.
• Monitoring rent account reports and updating tenancy information.
• Processing rent refunds, balance transfers and direct debit amendments.
• Leading on recovery of former customer arrears, recharges and court costs.
• Liaising with Housing Benefit departments and supporting Universal Credit verification processes.
• Processing customer payments and maintaining accurate system records.
• Working with colleagues to help customers sustain tenancies.
• Delivering excellent customer service at every stage of the customer journey.

Skills

Administrative skills

Numerical accuracy

Communication skills

Data processing

Process management

IT skills (spreadsheets)

Prioritisation & deadlines

Customer service

Job description

Hightown Housing Association is seeking an Income Recovery Administrator to join our Housing team on a 12‑month fixed term contract in Hemel Hempstead. The role focuses on minimising rent arrears, maintaining accurate accounts and delivering a responsive customer service.

You will work with Income Recovery Officers and Housing colleagues to process transactions, support tenancy sustainment and recover debt, while providing clear records and a high standard of service.