Rent Operations Manager NCCHS

Leicestershire County Council; Nottingham; Hybrid; GBP 48,000 - 51,000; Full time

Job summary

Nottingham City Council is seeking a Rent Operations Manager based in Nottingham to lead the Income Team and drive the recovery of unpaid rent while maximizing revenue for Housing Services.

The role requires proven management experience in housing or customer-facing settings, the ability to set targets, develop robust procedures, and guide staff to deliver appropriate support.

The post offers hybrid working, a competitive salary, and a supportive, inclusive culture.

Qualifications

• Proven management experience in housing or customer-facing settings.
• Ability to set targets and develop robust procedures.
• Strong written and verbal communication skills.

Responsibilities

• Manage the recovery of unpaid rent and maximise revenue for Housing Services.
• Lead the Income Team, setting and monitoring targets and standards.
• Develop robust procedures and ensure customers receive appropriate support and advice.

Skills

Management experience

Team leadership

Communication skills

Housing legislation knowledge

Job description

Role: Rent Operations Manager

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Grade I – starting salary of £47,665 per annum (level 1), rising to £50,908 per annum (level 4)

Location: Harvey Road, NG8 3BB

We've got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you've been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils' Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

About You

• Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.
• The ability to lead and motivate a team enabling high quality performance
• Positive, professional attitude to getting things done
• Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management
• Excellent written, verbal, interpersonal & presentation skills
• Be able to make clear decisions on complex issues in a timely manner

You can find the full job description for this post here .

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed.

Closing Date: 11 th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 26 th October 2026 – Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

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