Rent Operations Manager NCCHS

Nottingham City Council; East Midlands; Hybrid; GBP 48,000 - 51,000; Full time

Job summary

Nottingham City Council is seeking a Rent Operations Manager to lead the Income Team and drive recovery of unpaid rent across the Housing Services. You will develop robust performance standards and ensure customers receive timely support to sustain their tenancies.

The role requires senior management experience in housing or customer-facing settings, strong leadership, and solid knowledge of housing legislation. Hybrid working arrangement offered with a focus on delivering results.

Qualifications

• Management experience in housing management or customer-facing environments.
• Ability to lead and motivate a team to deliver high-quality performance.
• Strong written, verbal, interpersonal and presentation skills.
• Knowledge of housing legislation, acts and statutes.
• Ability to make clear decisions on complex issues.
• Proven track record in meeting targets and improving processes.

Responsibilities

• Manage the recovery of unpaid rent and maximise revenue for Housing Services.
• Lead the Income Team, set targets and monitor performance.
• Develop robust procedures and standards to ensure effective customer support.

Job description

Role: Rent Operations Manager

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Grade I – starting salary of £47,665 per annum(level 1), rising to £50,908 per annum (level 4)

Location:Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils’ Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

About You

• Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.
• The ability to lead and motivate a team enabling high quality performance
• Positive, professional attitude to getting things done
• Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management
• Excellent written, verbal, interpersonal & presentation skills
• Be able to make clear decisions on complex issues in a timely manner

You can find the full job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information.

Closing Date: 11th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date,

Interview date: w/c 26th October 2026 – Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.