Rent Income & Arrears Support Assistant

St Mungo'S; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

St Mungo’s is seeking an Assistant Rent Service Partner to support its Rent Service Team in managing rent accounts for residents across the UK. The role involves handling a caseload, assisting with arrears prevention, and contributing to excellent customer service for internal and external stakeholders.

You will split time between our Central Office in Farringdon, London (2 days per week) and remote (home) working for the remainder of the week, with agile working opportunities.

Qualifications

• Knowledge of tenancy management, income and arrears collection, or willingness to develop these skills.
• Understanding of benefit legislation and its effects on vulnerably housed people and those experiencing homelessness.
• Strong communication skills with diverse stakeholders; ability to write clearly and work in a team.
• Excellent administrative skills and ability to prioritise tasks using IT tools.

Responsibilities

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears.
• Be responsible for a caseload of up to 750 residents and support arrears prevention.
• Support the recovery of former tenant rent arrears using effective engagement.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

Skills

Tenancy management

Rent arrears collection

Customer service

Communication

Administration

Microsoft Office

Tools

Microsoft Office

Job description

St Mungo’s is seeking an Assistant Rent Service Partner to support its Rent Service Team in managing rent accounts for residents across the UK. The role involves handling a caseload, assisting with arrears prevention, and contributing to excellent customer service for internal and external stakeholders.

You will split time between our Central Office in Farringdon, London (2 days per week) and remote (home) working for the remainder of the week, with agile working opportunities.