RENT ARREARS ACCOUNTS OFFICER REF 5275896

ESSENTIAL EMPLOYMENT LTD; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local employment agency in Coventry is seeking experienced Customer Accounts Officers to manage rent accounts in arrears. The role involves monitoring accounts, supporting tenants, and taking necessary actions for collections. Candidates should have experience with repayment plans and a willingness to travel for home visits. This position offers a blend of office work and fieldwork.

Qualifications

• Experience in managing accounts, particularly in arrears.
• Ability to provide tenant support and monitor accounts effectively.
• Proficiency in setting up direct debits and repayment plans.

Responsibilities

• Proactively monitor arrears rent accounts and take action.
• Provide support to help resolve arrears and prevent debt.
• Travel to tenants as required, both in offices and home visits.

Job description

Overview

We are seeking two experienced Customer Accounts Officers to manage a patch of rent accounts that are in arrears. The role requires a mixture of office work and home visits across the Borough. The candidate should be able to proactively monitor rent accounts, work to our Arrears Policy, offer support to tenants where required, and take enforcement action against rent accounts in arrears. The role also involves agreeing suitable repayment plans, setting up direct debits, and monitoring accounts in credit.

Responsibilities

• Proactively monitor arrears rent accounts and take action in line with the Arrears Policy.
• Provide support to tenants to help resolve arrears and prevent further debt.
• Take enforcement action where appropriate and feasible.
• Travel to tenants Ehomes as required; mix of office work and home visits across the Borough.
• Agree suitable repayment plans with tenants and set up direct debits; monitor accounts in credit.

How to Apply

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth @essentialemploy.co.uk quoting the reference number.

About the Employer

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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