Rent and Income Advisor

Niyaa People; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Niyaa People in London is seeking an experienced Rent & Income Advisor to help residents reduce rent arrears and maximise income, delivering budgeting support and welfare benefits advice. The role is resident-facing and combines arrears management, debt guidance and income recovery, liaising with Housing Benefit, DWP and external agencies.

Hybrid working is offered for an initial 4‑month contract basis with potential to extend or become permanent; based in Crystal Palace, South London.

Qualifications

• Previous housing experience is essential.
• Experience in rent arrears, income recovery or housing management.
• Knowledge of Housing Benefit and welfare benefits.
• Experience providing debt, budgeting or financial advice.
• Excellent communication and negotiation skills.
• Experience supporting vulnerable residents.
• Strong administration, IT and organisational skills.

Responsibilities

• Manage rent arrears, issue arrears letters and notices, and negotiate repayment plans.
• Support residents with budgeting, debt advice and welfare benefit applications.
• Help residents maximise their income and prevent eviction.
• Liaise with Housing Benefit, DWP, key workers and external agencies.
• Manage current and former tenant arrears, including tracing former residents and recovering outstanding debts.
• Maintain accurate resident records and produce arrears performance reports.
• Support residents with benefit appeals, overpayments and financial difficulties.

Skills

Rent arrears

Income recovery

Housing management

Housing Benefit knowledge

Welfare benefits knowledge

Debt advice

Excellent communication

Negotiation skills

Supporting vulnerable residents

Job description

We are recruiting on behalf of a housing and support provider delivering accommodation and support services to individuals who may be experiencing housing and financial difficulties.

They are looking for an experienced Rent & Income Advisor to join their team, focusing on reducing rent arrears, maximising rental income and supporting residents to achieve greater financial stability.

This is a varied, resident-facing role combining rent arrears management, welfare benefits advice, debt support and income recovery.

Key Responsibilities

• Manage rent arrears, issue arrears letters and notices, and negotiate repayment plans.
• Support residents with budgeting, debt advice and welfare benefit applications.
• Help residents maximise their income and prevent eviction.
• Liaise with Housing Benefit, DWP, key workers and external agencies.
• Manage current and former tenant arrears, including tracing former residents and recovering outstanding debts.
• Maintain accurate resident records and produce arrears performance reports.
• Support residents with benefit appeals, overpayments and financial difficulties.

About You

• Previous housing experience is essential.
• Experience in rent arrears, income recovery or housing management.
• Knowledge of Housing Benefit and welfare benefits.
• Experience providing debt, budgeting or financial advice.
• Excellent communication and negotiation skills.
• Experience supporting vulnerable residents.
• Strong administration, IT and organisational skills.

What's on Offer?

• £26 per hour (Umbrella)
• Hybrid working.
• Initial 4-month contract.
• Potential to extend or become permanent.
• Based in Crystal Palace, South London.

If you have housing experience and are looking for your next opportunity, we'd love to hear from you.