Rent and Income Advisor

Pin Point Healthcare; Croydon; On-site; GBP 27,000 - 36,000; Full time

Job summary

Pin Point Healthcare is recruiting an experienced Rent and Income Advisor to support residents with rent payments, reduce arrears and promote financial wellbeing. You will work with residents, housing teams and external agencies to maximise rental income, provide welfare benefit advice and help individuals manage their finances.

You will monitor arrears, agree repayment plans, liaise with housing partners and debt agencies, and assist residents with benefit applications.

Qualifications

• Experience in rent arrears management, housing or income recovery.
• Knowledge of welfare benefits, debt advice and housing procedures.
• Strong communication, negotiation and problem-solving skills.
• Good organisational and administrative skills.
• Confident working independently and as part of a team.

Responsibilities

• Monitor and manage current and former tenant rent arrears.
• Agree repayment plans and support residents to maintain payments.
• Provide welfare benefits, budgeting and debt advice.
• Liaise with Housing Benefit, DWP and debt recovery agencies.
• Support residents with benefit applications and appeals.
• Assist with tracing former tenants and recovering outstanding debts.
• Issue arrears letters and legal notices in line with procedures.
• Maintain accurate records and produce performance reports.
• Work with housing teams to prevent evictions and improve financial inclusion.
• Show initiative and work effectively both independently and as part of a team.

Skills

Communication

Negotiation

Problem solving

Organisational skills

Administrative skills

Independent & team work

Welfare benefits knowledge

Debt advice knowledge

Housing procedures knowledge

Rent arrears experience

Income recovery

Job description

We are recruiting an experienced and proactive Rent and Income Advisor to support residents with rent payments, reduce arrears and promote financial wellbeing. You will work closely with residents, housing teams and external agencies to maximise rental income, provide welfare benefit advice and support individuals in managing their finances.,

• Monitor and manage current and former tenant rent arrears.
• Agree repayment plans and support residents to maintain payments.
• Provide welfare benefits, budgeting and debt advice.
• Liaise with Housing Benefit, DWP and debt recovery agencies.
• Support residents with benefit applications and appeals.
• Assist with tracing former tenants and recovering outstanding debts.
• Issue arrears letters and legal notices in line with procedures.
• Maintain accurate records and produce performance reports.
• Work with housing teams to prevent evictions and improve financial inclusion.
• Experience in rent arrears management, housing or income recovery.
• Knowledge of welfare benefits, debt advice and housing procedures.
• Strong communication, negotiation and problem-solving skills.
• Ability to manage sensitive financial situations professionally.
• Good organisational and administrative skills.
• Confident working independently and as part of a team., We are looking for someone who is organised, approachable and confident in supporting residents with financial challenges while taking a proactive approach to income recovery.