Rent Accounting Officer

WMJobs; Dudley; On-site; GBP 27,000 - 31,000; Full time

Job summary

Dudley Metropolitan Borough Council seeks a Rent Accounting Officer for a fixed-term contract. This role involves maintaining the rent system for 21,000 council tenants, providing Direct Debit services, and various accounting duties, ensuring a high quality of service to tenants.

Qualifications

• Experience in a financial or administrative role.
• Computer literate and customer-focused.

Responsibilities

• Provide a front-line Direct Debit service to tenants.
• Process applications and calculate payments.
• Negotiate arrears instalments and advise on benefits.

Skills

Customer Focus

Communication

Education

GCSE Math at grade C or above

5 GCSEs including Maths

Job description

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Dudley Metropolitan Borough Council,

Post: Rent Accounting Officer (Fixed Term Contract)

Hours: 37 Hours Weekly

Salary: Grade 6 £27,711-£30,060

The Housing Finance Team are looking to appoint a Rent Accounting Officer on a fixed term contract.

The Rent Accounting Team provide a front-line Direct Debit service and cover a range of accounting duties. We are responsible for maintaining the Rents system for 21,000 council tenants.

Duties include:

• Front line Direct Debit service, speaking to Dudley Council Housing tenants over the phone, processing applications, calculating payments, negotiating arrears instalments.
• Responsible for recovery of Direct Debit default payments, setting repayment plans and providing advice to tenants in respect of benefits and rent payments due.
• Processing a range of adjustments to rent accounts and ensuring rent account transactions are calculated and applied accurately.
• Reconciliation of a variety of income streams.
• Providing performance and statistical information.
  
  
  

You will have experience in a financial, administrative or accountancy role, and possess qualifications to GCSE level or equivalent in 5 subjects including Maths at grade C or above. The successful candidate will be computer literate, customer focused and ensure a high quality of service.

____________________________________________________

Informal discussions to Helen Stewart 01384 812046.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

Person Specification May 25.doc

Job Description May 2025.docx

Benefits List

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Human Resources Services

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