Renewals Manager

Box; Greater London; Hybrid; GBP 90,000 - 180,000; Full time

Benefits offered by this job

Pension

Medical and dental coverage

25 days vacation

Gym membership

Free lunch

Job summary

Box is seeking a senior renewal-focused sales professional to drive renewal strategies for our largest customers. You will coordinate with Sales, Customer Success, and Finance to maximize value and revenue across the content cloud ecosystem.

Responsibilities include managing renewal pipelines, negotiating multi-year contracts, and identifying opportunities for expansion while ensuring a seamless customer experience.

Qualifications

• 5+ years in B2B Enterprise Sales or equivalent customer-facing role.
• Experience negotiating deals in the $100k–$1M range with complex terms.

Responsibilities

• Engage with strategic customers to ensure seamless renewals and maximize value.
• Manage ~100 renewals per year.
• Identify expansion opportunities and negotiate multi-year subscriptions.
• Coordinate with finance, services, account executives, customer success, legal, and deal desk.
• Create proposals, prepare contracts, and drive closure.
• Forecast renewal outcomes in SFDC on a monthly/quarterly basis.

Skills

Enterprise Sales

Renewals

Negotiation

Pricing models

Cross-functional collaboration

Job description

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box renews thousands of customers and hundreds of millions of dollars of subscriptions each year. For our largest and most-strategic customers the renewal period is to re-entrench our position and drive for customer expansion. Box needs you to drive the renewal process for some of our largest and most-strategic customers, working in collaboration with the Sales and Customer Success team to maximize value to the customer and revenue to Box.

This includes driving the renewal strategy, customer communication, negotiation, preparing of pricing options, identifying expansion opportunities, revisions to terms and conditions, preparing quotes, and obtaining contract signatures.

WHAT YOU'LL DO

• Engage with Box’s most strategic customers to ensure they have a seamless renewal experience and realise the current and future value they receive from the content cloud
• Manage approx 100 customer renewals per year
• Engage in consultative discovery conversations to uncover account expansion opportunities, solidify current product investments, and negotiate multi-year subscription opportunities.
• Coordinate across an internal set of multi-functional stakeholders such as accounting/finance, professional services, account executives, customer success, channel management, legal, and the deal desk to ensure maximum revenue is achieved within the renewal event
• Create proposals, prepare contracts, and drive full agreement to closure
• Accurately forecast renewal outcomes on a monthly and quarterly basis in SFDC

WHO YOU ARE

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• Experience negotiating $100k - $1M deals with complex commercial terms while navigating internal stakeholder requirements
• 5+ years B2B Enterprise Sales, Renewals, Enterprise Account Management, Procurement/contracting experience, or an equivalent customer facing role
• Experience with consumption based pricing models (AI units, API calls) or variable demand models is a big advantage
• Ability to make thought out decisions in the spirit of the strategic direction of Box while meeting the needs of supporting internal teams.
• Strong oral and written communication skills
• Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

BENEFITS

Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.