Renewals & Contracts Manager

PIB Group; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

PIB Group in Coventry seeks a Renewals & Contract Manager to own renewals, contracts and service quality for risk management clients. You’ll be the trusted link between clients, the Risk Management team and colleagues, scoping work clearly and ensuring contracts reflect agreed terms.

You’ll manage end-to-end renewal cycles, oversee scopes of work and fee agreements, coordinate delivery with consultants and internal teams, and monitor key dates to prevent lapses.

Qualifications

• Experience in account, contract or client service management.
• Strong attention to detail with grasp of contracts and scopes of work.
• Excellent stakeholder management and client relationship skills.
• Proactive, organized approach and problem solving to resolve issues.
• A NEBOSH qualification is a bonus, not a must.

Responsibilities

• Manage the end-to-end renewal cycle for risk management services from planning to on-time completion.
• Own scopes of work, fee agreements and contract variations to reflect agreed terms.
• Coordinate delivery with consultants and internal teams, translating scopes into plans.
• Monitor key contract dates and renewal triggers to avoid lapses.
• Track metrics and help improve processes and templates for delivery.

Skills

Account management

Contract management

Client service

Stakeholder management

Attention to detail

NEBOSH qualification

Job description

Are you a relationship-driven operator who loves getting the details right? We're looking for a Renewals & Contract Manager to own renewals, contracts and service quality for our risk management clients.

You'll be the trusted link between clients, our Risk Management team and colleagues across the business, scoping work clearly, keeping contracts commercially sound, and making sure nothing slips through the cracks on key dates or deliverables. It's a role for someone who's just as comfortable building relationships with clients as they are getting into the detail of a fee agreement or scope of work.

What You'll Do

• Manage the end-to-end renewal cycle for risk management services, from planning through to on-time completion
• Own scopes of work, fee agreements and contract variations, making sure they accurately reflect what's been agreed
• Coordinate delivery with consultants and internal teams, translating agreed scopes into clear plans and instructions
• Keep an eye on key contract dates and renewal triggers so nothing lapses unexpectedly
• Track performance metrics across the risk management portfolio and help shape the processes and templates that make delivery smoother for everyone

What You'll Bring

• Experience in account, contract or client service management - ideally within risk management or professional services
• Strong attention to detail and a good grasp of commercial contracts, scopes of work and fee structures
• Excellent stakeholder management skills, with the confidence to build trust with clients and colleagues alike
• A proactive, organised approach and a genuine drive to see things through to resolution
• A relevant risk qualification (e.g. NEBOSH) is a bonus, not a must

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

#LP