Renewal Sales Account Manager I

Hewlett Packard Enterprise Development LP; Winnersh; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Renewal Sales Account Manager I to join their dynamic team. This hybrid role emphasizes relationship management and the renewal of IT support services contracts. You'll engage with customers to understand their needs, drive renewal opportunities, and collaborate with various teams to meet targets. With a focus on personal and professional development, this position offers a chance to grow within a supportive environment that values diversity and innovation. If you have a passion for sales and a desire to make a meaningful impact, this role is perfect for you.

Benefits

Comprehensive Health Benefits

Personal Development Programs

Inclusive Work Environment

Qualifications

• 1-2 years of relevant work experience or equivalent.
• University or bachelor’s degree preferred, or equivalent experience.

Responsibilities

• Develops customer/partner relationships and monitors satisfaction.
• Manages support services renewals and upsells for smaller accounts.
• Owns end-to-end renewal cycles and coordinates with sales teams.

Skills

Relationship Management

Customer Understanding

Escalation Management

Data Analysis

Communication Skills

Analytical Skills

Education

Bachelor's Degree

Master's Degree

Tools

CRM Software

Job description

Renewal Sales Account Manager I

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and support flexible work arrangements. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

The Renewal Sales Account Manager works within assigned customer accounts (direct and indirect through channel partners) or assigned partner accounts to manage, renew, and convert IT support services contracts to tailor expanded and new services supporting customer and HPE business objectives. Uses a proactive account approach to provide expertise, promote confidence in HPE’s value, defend HPE’s installed base business against competition, and generate new sales opportunities. Builds pipeline and drives renewal opportunities within existing accounts to meet targets and increase HPE’s share of wallet. Collaborates with other specialists, account managers, services delivery, and channel partners. Focuses on renewing customer service contracts, typically through a mix of outside and inside work.

Management Level Definition:

Applies basic principles, theories, and concepts to limited scope assignments. Uses professional concepts and theoretical knowledge from training, education, or experience. Develops expertise and practical knowledge within a business environment. Acts as a team member by providing information, analysis, and recommendations. Exercises independent judgment within defined parameters.

Responsibilities:

• Develops customer/partner relationships, understands needs, offers support and advice, and monitors satisfaction.
• Manages support services renewals, conversions, and upsells for smaller, less complex accounts, efficiently meeting order targets.
• Uses basic account and renewal planning techniques and contractual data analysis to provide relevant renewal quotes.
• Owns simple end-to-end renewal cycles, from planning and customer engagement to negotiating and closing deals, seeking support for complex situations.
• Identifies opportunities for upselling and supports in replacing installed base sales erosion.
• Responds to competitive threats.
• Forecasts renewal orders and maintains pipeline and opportunities using standard procedures and tools.
• Engages with customers/partners through calls, face-to-face visits, and reviews as part of account management.
• Coordinates with extended sales teams.
• Prioritizes and organizes to handle multiple priorities and volume.
• Owns the contractual relationship for support services in assigned accounts, exercising independent judgment on relationships, account changes, and renewal negotiations. May seek support for complex issues.
• Typically handles smaller, local or regional accounts with a lower-than-average quota.
• Likely requires additional coaching/support.
• Customer interactions are often transactional, supported by experienced salespersons.
• Executes renewal cycles with a transactional approach, occasionally expanding the business.

Education & Experience:

• University or bachelor’s degree preferred, or equivalent experience. A master’s degree is desired.
• 1-2 years of relevant work experience or equivalent.

Knowledge & Skills:

• Basic relationship management, customer understanding, and escalation management skills.
• Transactional renewal planning approach.
• Basic support services and renewal management knowledge (portfolio, processes, data analysis, tools).
• Basic knowledge of company offerings, strategic initiatives, partner and competitor products and strategies within the assigned solution set.
• Shows sales potential.
• Experience presenting less complex renewals.
• Business and financial awareness.
• Analytical, detail-oriented, with good communication and presentation skills.

Additional Skills:

Accountability, Active Listening, Assertiveness, Building Rapport, Business Acumen, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Customer Relationship Management (CRM), Data Analysis, Design Thinking, Drive Renewal Opportunities, Empathy, Escalation Management, Financial Acumen, Follow-Through, Forecasting, and more.

What We Can Offer You:

Health & Wellbeing

Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development

Programs to help reach your career goals, whether becoming a knowledge expert or applying skills in other divisions.

Unconditional Inclusion

We celebrate individual uniqueness and promote an inclusive, flexible work environment. We move boldly together and are a force for good.

Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

Job: Sales

Job Level: Entry

HPE is an Equal Employment Opportunity employer. We do not discriminate based on race, gender, or any protected category. We are committed to an inclusive environment that values diversity and innovation. Equal Employment Opportunity

Hewlett Packard Enterprise is an EEO Protected Veteran/Disability employer. We comply with all applicable laws regarding criminal record considerations in employment.